FAQs - EMV Implementation


1. General Information
2. AXS Station
3. AXS Station Step-by-Step Guide
  • Chip-based ATM/debit card
  • Citibank Debit card
  • 4. AXS Express Top-up
    5. AXS Express Top-up Step-by-Step Guide
  • Chip-based ATM/debit card


  • General Information
     

    1. What is a magnetic stripe only ATM card?
    It refers to a Bank issued ATM card that comes with only a magnetic stripe at the back of the card. There is no Chip embedded on the card.

    Sample image of magnetic stripe ATM card


    2. What is a chip-based ATM/debit card?
    It refers to a Bank issued ATM card that comes with a Chip embedded on the card. It also has a magnetic stripe at the back of the card.

    Sample image of chip-based ATM card


    3. How long will the entire ATM card replacement exercise going to take?
    The card replacement exercise has been completed. You may check with your Bank for more details.

    4. Why is there a need for AXS to implement the acceptance of chip-based ATM/debit cards?
    In line with the industry and respective Banks. direction, all ATM cards in Singapore will be gradually replaced with chip-based ATM/debit cards. As such, upgrades need to be done to facilitate chip-based transactions on the AXS Stations.

    5. I currently have the magnetic stripe only ATM card. Should I change to the new chip-based ATM/debit card?
    Yes, you should have it replaced soonest. Please contact your Bank for the new ATM/debit card.

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    AXS Station 

    1. When will AXS Station start accepting chip-based ATM/debit card for payment?
    All AXS Stations now accept only chip-based ATM/debit card for payment. The old magnetic stripe ATM card is no longer accepted.

    2. What are the changes made to the AXS Station to facilitate chip-based transactions?
    Each AXS Station will be upgraded with the following:
  • Station façe enhancements to facilitate chip-based ATM/debit card insertion at an opening in the pinpad, and for easy identification of upgraded AXS Stations

  • Old AXS Station New AXS Station

  • On-screen updates (click on the individual card for the step-by-step guide)
  •          - Chip-based ATM/debit card
             - Citibank Debit card

    3. I still have the magnetic stripe only card. Can I still perform transactions on AXS Station?
    No, magnetic stripe only ATM card is no longer accepted for payment on all AXS Stations.

    4. When will AXS Station stop accepting magnetic stripe only ATM card?
    All AXS Stations have stopped accepting magnetic stripe only ATM card from 1 April 2015 onwards.

    5. Which Banks. chip-based ATM/debit cards are accepted on AXS Station?
    Chip-based ATM/debit cards from the following banks are accepted on AXS Station:
  • DBS Bank
  • POSB
  • Maybank
  • OCBC
  • Standard Chartered
  • UOB
  • Citibank*
  • HSBC+

  • * Citibank customers:
  • ATM (Visa Plus) card: This card is no longer accepted on AXS Station. If you would like to change your card, please contact Citibank at 6225 5225.

  • Visa Debit card: This card is accepted on all AXS Stations.

  • + HSBC customers:
  • HSBC ATM cards: These cards are not accepted on AXS Station.

  • HSBC Debit cards: These cards are accepted on all AXS Stations.


  • 6. Where is the card reader for chip-based ATM/debit cards?
    The card reader can be found below the pinpad.

    7. Are there instructions on-screen to guide me on the payment process using chip-based ATM/debit card?
    Yes, there will be on-screen instructions on all AXS Stations to guide you through the transaction. Click here for the guide.

    8. What if I try to remove my chip-based ATM/debit card from the card reader during the payment process?
    The card should be left inside the card reader during the entire payment process until instructed to be removed. If it is removed during the process, there would be failure in detecting chip-based ATM/debit card, and your transaction will be cancelled.

    9. What if the station is not able to read my chip-based ATM/debit card?
    Remove your ATM/debit card and try to insert again. You should feel a .click. when your card is fully inserted into the reader. Alternatively, you can try cleaning the surface of the chip before trying again.

    10. I am using credit card for payment. Which card reader should I use?
    Insertion of credit card is still at the top card reader. Please follow the on-screen instructions.

    11. I am not able to make payment using my chip-based ATM/debit card. What should I do?
    Please contact your Bank.

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    AXS Station Step-by-Step Guide 
  • Chip-based ATM/debit card
  • Citibank Debit card

  • Chip-based ATM/debit card 

    1. At the payment summary screen, select .Proceed to Pay..




    2. Insert your chip-based ATM/debit card into the card reader below.

    Please do not remove your card until instructed.



    3. Select your account type.



    4. Enter your PIN.



    5. Transaction successful.

    You have completed your payment.




    6. Collect your ATM/debit card from the reader.



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    Citibank Debit card  

    1. At the payment summary screen, select .Proceed to Pay..




    2. Insert your debit card into the card reader below.
    Please do not remove your card until instructed.



    3. Select your account type.



    4. Enter your PIN.



    5. Transaction successful.

    You have completed your payment.




    6. Collect your ATM card from the reader.



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    AXS Express Top-up 

    1. When will AXS Express Top-up start accepting chip-based ATM/debit card for payment?
    All AXS Express Top-up now accept chip-based ATM/debit card for payment. The old magnetic stripe ATM card is no longer accepted.

    2. What are the changes made to the AXS Express Top-up to facilitate chip-based transactions?
    Each AXS Express Top-up will be upgraded with the following:
  • Terminal casing enhancements to facilitate chip-based ATM/debit card insertion at an opening in the pinpad, and for easy identification of upgraded AXS Express Top-up.

  • Old AXS Express Top-up New AXS Express Top-up

    3. I still have the magnetic stripe only ATM card. Can I still perform transactions on AXS Express Top-up?
    No, magnetic stripe only ATM card is no longer accepted for payment on all AXS Express Top-up. Please contact your Bank to change the card.

    4. When will AXS Express Top-up stop accepting magnetic stripe only ATM card?
    All AXS Express Top-up has stop accepting magnetic stripe only ATM cards.

    5. Which Banks. chip-based ATM/debit cards are accepted on AXS Express Top-up?
    Chip-based ATM/debit cards from the following banks are accepted on AXS Express Top-up:
  • DBS Bank
  • POSB
  • Maybank
  • OCBC
  • Standard Chartered
  • UOB
  • Citibank*
  • HSBC+

  • * Citibank customers:
  • ATM (Visa Plus) card: This card is no longer accepted on AXS Express Top-up. If you would like to change your card, please contact Citibank at 6225 5225.

  • Visa Debit card: This card is accepted on all AXS Express Top-up.

  • + HSBC customers:
  • HSBC ATM cards: These cards are not accepted on AXS Station.

  • HSBC Debit cards: These cards are accepted on all AXS Stations.


  • 6. Where is the card reader for chip-based ATM/debit cards?
    The card reader can be found below the pinpad.

    7. Are there instructions on-screen to guide me on the payment process using chip-based ATM/debit card?
    Yes, there will be on-screen instructions on all AXS Express Top-up to guide you through the transaction. Alternatively, you may refer to the instruction poster installed near the terminal or click here for the guide.

    8. What if I try to remove my chip-based ATM/debit card from the card reader during the payment process?
    The card should be left inside the card reader during the entire payment process until you have completed the transaction. If it is removed during the process, there would be failure in detecting chip-based ATM/debit card, and your transaction will be cancelled.

    9. What if the terminal is not able to read my chip-based ATM/debit card?
    Remove your ATM/debit card and try to insert again. You should feel a .click. when your card is fully inserted into the reader. Alternatively, you can try cleaning the surface of the chip before trying again.

    10. I am not able to make payment using my chip-based ATM/debit card. What should I do?
    Please contact your Bank.

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    AXS Express Top-up - Step-by-Step Guide 
  • Chip-based ATM/debit card

  • Chip-based ATM/debit card 

    1. After confirming your top-up details, press .OK. button.


    2. Insert your chip-based ATM/debit card into the card reader below.

    Please do not remove your card until your transaction is completed

    3. Please wait while your card is being processed.

    4. Select your account type.

    5. Enter your PIN.

    6. Please wait while your top-up request is being processed.

    7. Transaction successful. You have completed your payment.


    8. Collect your ATM/debit card from the reader.



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