FAQs - NParks BBQ Pit Booking and Payment


GENERAL

1. What is NParks BBQ Pit Booking (Internet)?
It is an online portal that enables you to book and pay for your NParks BBQ pits from the following parks: Changi Beach Park, East Coast Park, Labrador Nature Reserve, Pasir Ris Park, Sembawang Park and West Coast Park.

2. Which are the parks that I can book BBQ pits for?
You may book BBQ pits from Changi Beach Park, East Coast Park, Labrador Nature Reserve, Pasir Ris Park, Sembawang Park and West Coast Park.

3. I have booked a BBQ pit. What time am I allowed to use the BBQ pit from?
You are allowed to use the BBQ pit from 12pm on the day of permit to 4am the following day on the day of booking.

4. Can I transfer my BBQ pit permit?
No. Your BBQ pit permit is non-transferrable. You are responsible for the BBQ pit during the validity period of the permit.

5. Can I use the shelter next to the BBQ pit that I booked?
Your permit is only for the BBQ pit and not for any shelter. The shelter is public area.

6. How much does a BBQ pit cost?
The cost of booking a BBQ pit per day (12pm on the day of permit to 4am the following day) is between SGD$12 to SGD$20.

Payments strictly in SGD only. Please note that the prevailing currency conversion arrangement and/or exchange rate by the respective credit card or PayPal will be applicable if you decide to make the payment out of a foreign currency account.

7. The lamp next to my BBQ pit is not working. What can I do?
Please call the NParks helpline at 1800-4717300.

8. Do I need a liquor consumption permit when I book a BBQ pit?
A Liquor Consumption Permit is not required by the BBQ permit holder or guests for the duration of the BBQ pit permit.

ELECTRICAL BBQ PIT (Sembawang Park) 

1. What is an electrical BBQ pit?
It is a BBQ pit that runs on electricity and is activated by a PIN. You do not need any charcoal for barbecuing.

2. Where are the electrical BBQ pits located?
They are currently located only at Sembawang Park, Pit 9 and 10.

3. Where can I make booking for electrical pits?
The booking channels are the same as booking for normal BBQ pits. You may book for BBQ pit via AXS Stations, Online (NParks BBQ Pit Booking internet portal) and Phone Booking via AXS Hotline 6560 2727 (8am – 10pm daily).

4. Can I make booking for both electrical and normal pits in the same booking?
Yes, you may.

5. How do I activate the electrical BBQ pit?
To activate the electrical BBQ pit, enter the activation PIN printed on the AXS receipt onto the control panel. Detailed instructions will also be available on the control panel to provide guidance.

1. To start, press “On” on the control panel.

2. Enter the activation PIN from the AXS booking receipt.

If you need to clear the wrong PIN, press “*” (Delete).

3. Press “Ent” (Enter).

The pit will remained on for 2 hours.

4. To operate the hot plate, press and hold “Start/Stop” button until a beep sounds to start or stop operation of the hot plate.

The hot plate will switch off automatically after 20 minutes of being turned on to prevent overheating.

5. If you need to extend the operation of the pit for another 2 hours, press “On” in the last 5 minutes after buzzer sounds.

6. When you are done with barbecuing, press “Off” on the control panel to turn off the pit.

6. How do I locate the Activation PIN on AXS receipt?

On your AXS Station receipt:

On your e-receipt:


7. I lost my BBQ Pit receipt. How do I retrieve the Activation PIN?
You may reprint your receipt with the Activation PIN. Go to any AXS Station and select Government or Lifestyle > NParks BBQ Pit/Camping Permit > BBQ Pit Booking > Reprint Receipt and follow the on-screen instructions to reprint your receipt.

8. How do I know that the pit is ready for barbecuing?
After activating the pit, you will see a flashing light to indicate that the hot plate is being heated up. It is ready for barbecuing when the light stops flashing and remains steady.

9. How do I off the electrical pit when I am done cooking?
You may press the “Off” button on the control panel.

10. If I encountered any issues using the electrical pit, what should I do?
You may contact CWB Solutions at 6542 3745.

BBQ PIT ONLINE BOOKING 

1. How many BBQ pits can I book in a single booking?
You may book up to 3 BBQ pits in a single booking.

2. Can I book BBQ pits from different parks in a single booking?
Yes, you may select up to a maximum of 3 BBQ pits from different parks in a single booking.

3. Can I choose a specific available BBQ pit or area in my booking?
Yes, you may. Simply indicate your choice of BBQ pit or park area while making your booking.

4. Is there a time limit when I book my BBQ pits online?
Yes. You need to complete the booking and payment within 15 minutes from the time of pit selection.

5. Can I refund my BBQ pit booking if it rains on the day of my BBQ event?
No.

6. I have forgotten about my BBQ pit booking. Can I refund an unused BBQ pit booking?
No.

7. Can I change my BBQ pit booking date or location?
No. Once your booking is confirmed and paid, there will be no changing of date or location.

8. Can I cancel my BBQ pit booking?
No. Once your booking is confirmed and paid, there will be no cancellation allowed.

9. I am unable to view NParks BBQ Pit Booking (Internet).
NParks BBQ Pit Booking (Internet) is best viewed on Internet Explorer 7.0 and Morzilla 5.0 and above.

10. I accidently close my window browser while making the booking. What should I do?
You may continue to book again. The pit selected previously may not be available immediately as we have reserved it for 15 minutes. If you want to select the same pit(s), please wait for 15 minutes before making the booking again.

PAYMENT AND REFUND 

1. How do I pay for my online BBQ pits booking?
You may indicate your choice of payment mode during confirmation stage of your booking. The options available are PayPal, Singapore-issued credit cards (VISA/MasterCard).

Alternatively, you may also select AXS Stations as the payment channel. The payment modes on AXS Stations for NParks BBQ Pits Booking application are: ATM cards (DBS Bank, POSB, Citibank, HSBC, Maybank, OCBC Bank, Standard Chartered and UOB), Citibank and Diners credit cards.

2. What are the payment modes available?
You may choose to pay via PayPal, Singapore-issued credit cards (VISA/MasterCard) or AXS Station.

3. I do not have a PayPal account. Can I still book BBQ pits online?
Yes, you may choose to pay via Singapore-issued credit cards (VISA/MasterCard) or AXS Station.

4. I do not have a Singapore-issued credit card (VISA/MasterCard). Can I still book BBQ pits online?
Yes, you may choose to pay via PayPal or AXS Station.

5. Are all types of credit cards valid for payment on NParks BBQ Pit Booking (Internet)?
Only Singapore-issued credit cards (VISA/MasterCard) are valid for payment.

6. I have selected to pay via AXS Station / AXS QuickBill at Cheers. Is there a time limit to make my payment for BBQ pit booking on AXS Station?
Yes. You are required to make payment on AXS Station to confirm your booking within 24 hours from the point of booking to remain eligible for future bookings.

7. Is there any administrative charge for booking BBQ pits using NParks BBQ Pit Booking (Internet)?
No, there is no administrative charge for using NParks BBQ Pit Booking (Internet) service.

8. How do I know if my booking is successful?
If you have booked and paid using PayPal and Singapore-issued credit cards (VISA/MasterCard), you should receive an email with your booking and payment receipt details within 15 minutes.

If you have booked and selected AXS Stations as your payment channel, you will receive an email with your booking details. To confirm your booking, you need to make payment on AXS Stations within 24 hours from the time of booking.

9. I made a booking using NParks BBQ Pit Booking (Internet) but I did not receive any confirmation email.
Please check that your inbox is not full (and has not rejected the confirmation email) as well as your spam or junk folder to ensure that the email was not accidentally filtered out. Should you require further assistance to check on your booking status, please contact AXS Hotline at 6560 2727 (8am to 10pm, daily) or email to cs@axs.com.sg.

10. Do I need to print out my BBQ pit booking permit to show to the park rangers?
Please print out the BBQ pit booking permit from your confirmation email and bring it along on the day of your BBQ. If you are using a smartphone, you may retrieve the BBQ pit booking permit from your email to show to the park rangers.

11. What should I do if I lose my BBQ pit booking permit?
You may retrieve your permit from the confirmation email sent or you may contact AXS Hotline at 6560 2727 (8am to 10pm, daily) for the receipt to be resent to your email address.