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FAQs - AXS m-Station


GENERAL

1. What is AXS m-Station?
AXS m-Station is a mobile application that allows you to make payments as and when you want. It is an extension of AXS Network to cater to users who are on-the-go.

2. What are the special features / benefits of using AXS m-Station?
  • You can make payments to bills, fines, top-ups and eServices on-the-go, at your convenience any time, any day.
  • You can make payments to bills, fines, others, top-ups and eServices in one go.
  • Secured storing of your bill account details after each successful payment under “My Favorites” for easy retrieval and payment the next time (requires activation of passcode).
  • Track and retrieve all your past payment history conveniently under “My Past Trans.”.
  • Receive e-mail receipt (eReceipt) of all your successful transactions.
  • Reminder services for bills payment based on your past payment timing on AXS m-Station.
  • Reminder services for telco prepaid SIM card based on the expiry date of your last top-up on AXS m-Station.
  • Reminder services for fines payment that is retrieved daily from the fine agencies.
  • Enable Touch/Face ID to login to the app with just a touch of your fingerprint or face recognition (Note: Touch/Face ID for your device and Passcode for the app are required to be enabled).
  • Access to value added services in Marketplace and “My Deals”.
  • “AXS Receive” services for easy receive of payments and refunds from AXS and other participating organizations (requires sign-up).
  • Keep updated with the latest AXS news via push notifications.

  • 3. Do I need to pay to use the services on AXS m-Station?
    No, the services provided are FREE except for Home and Student Services with a surcharge of S$1.00.

    4. What are the payment services available on AXS m-Station?
    The following services can be paid through AXS m-Station.
    a. Bills
  • General
  • Credits Cards
  • Loans
  • Insurance
  • Season Parking
  • Town Councils
  • Healthcare
  • Storage
  • Memberships
  • Electricity

  • b. Fines (HDB, LTA, MyEG, NEA, NParks/AVS, Singapore Customs, Singapore Food Agency, State Courts, Traffic Police, URA)

    c. Others
  • Condo/Bldg (MCST)
  • Home Services
  • Student Services

  • d. Top-up (Alipay Purchase Card, M1, Singtel, StarHub)

    e. eServices
  • Education
  • Government
  • Ticketing


  • For the full listing of services, please click here.

    5. Where can I download the AXS m-Station application?
    You can download the app from App Store (iOS platform) or Google Play (Android platform) by searching ‘AXS Payment’.


    6. Which country is the AXS m-Station app available in?
    AXS m-Station is currently only available for download in Singapore.

    7. Will I receive receipt after I complete my transaction?
    Yes, you can choose to receive an eReceipt of your successful transaction by entering your email address at the Payment Summary page, or set up your email address at "Menu" > "Settings".

    8. Are the services on AXS m-Station available 24 hours daily?
    Yes, the services are available any day any time, except for any scheduled maintenance. User will be prompted on any schedule maintenance upon application start-up.

    9. Can AXS m-Station be used on both smart phone and tablet?
    Yes, AXS m-Station app can be used on both smart phone and tablet. 

    10. Is AXS m-Station available for both smart phone and tablet?
    Yes, we have customised apps for both smart phone and tablet.

    11. Which OS versions are compatible with AXS m-Station?
    Here are the OS versions compatible with AXS m-Station.

    Devices Compatible OS
    Apple iOS smart phone* iOS 9 and above
    Apple iOS tablet** iOS 9 and above
    Android smart phone*** Android 5.0 (Lollipop) and above
    Android tablet*** Android 5.0 (Lollipop) and above

    * AXS m-Station version 3.6.1 and above do not support iPhone 4 and iPhone 4s.
    ** AXS m-Station version 3.6.1 and above do not support iPad 1.
    *** Payment using Masterpass is only supported on Android OS version Lollipop 5.0 and above.

    12. What is "My Favorites"?
    "My Favorites" is a function only available on AXS m-Station for storing and accessing your billing information and transaction history.

    A passcode, for protecting your payment information securely, is required to access this function. In addition, all payment information is stored locally in the device which AXS m-Station is installed.

    13. What is "My Past Trans"?
    "My Past Trans" is another function only available on AXS m-Station for storing and accessing your transaction history.

    A passcode, for protecting your payment information securely, is required to access this function. In addition, all transaction information is stored locally in the device which AXS m-Station is installed.

    14. Why do I have to set up passcode to access "My Favorites" and "My Past Trans."?
    A passcode is required so that your sensitive payment information is protected securely in your local device.

    15. What is the length of the passcode?
    You can create passcode of length between 6 to 12 alphanumeric characters.

    16. What should I do if I have forgotten my passcode?
    If you have forgotten your passcode, you will need to reset and create a new passcode by selecting "Menu" > "Settings" > "Passcode" (turn off your passcode function and then on again to reset your passcode).

    Do note that all payment information under "My Favorites" and "My Past Trans." will be cleared and not retrievable.

    17. What will happen if I turn off the passcode function?
    If you turn off the passcode function, all your payment information under "My Favorites" and "My Past Trans." and information under AXS Receive will be cleared and are not retrievable. In addition, some features (e.g. Touch ID) will be disabled.

    18. Is there any method that I can transfer the payment information under "My Payments" to another device before I turn off the passcode function?
    No, you will not be able to. All your payment information will be cleared and are not retrievable if the passcode function is turned off.

    19. If I change from using Android device to Apple device (or vice versa), will I be able to transfer all the payment information under “My Favorites” and “My Past Trans.” to the new device?
    No, you are not able to because your payment information is stored on the local device.

    20. If I have an iOS / Android smart phone device, can I view my payment information under "My Favorites" and "My Past Trans." on my tablet with the same platform?
    No, you will not be able to view as the payment information is stored in the local device.

    21. What is “Marketing Notification?
    If you turn on “Marketing Notification”, AXS will be able to send you notifications updating you on the latest AXS promotions, new services and more.

    TOUCH ID (only for iOS devices)  

    1. Is Touch ID integrated into AXS m-Station?
    Yes, Touch ID is now integrated into AXS m-Station, for iPhone 5s, iPhone 6, iPhone 6s, iPhone 7, iPhone 8, iPhone 6 Plus, iPhone 6s Plus, iPhone 7 Plus, iPhone 8 Plus, iPhone SE , iPad Pro, iPad Air 2, iPad Mini 3 and iPad Mini 4 with iOS 8.0 and above only. Now, you can unlock AXS m-Station by scanning your fingerprint, without entering the app passcode.

    2. Is Touch ID available for all versions of AXS m-Station?
    Touch ID is available from AXS m-Station version 3.6.1 onwards, for iPhone 5s, iPhone 6, iPhone 6s, iPhone 7, iPhone 8, iPhone 6 Plus, iPhone 6s Plus, iPhone 7 Plus, iPhone 8 Plus, iPhone SE, iPad Pro, iPad Air, iPad Mini 3 and iPad Mini 4 with iOS 8.0 and above.

    3. How do I enable Touch ID on AXS m-Station?
    To enable Touch ID, please follow these steps.
    a) Go to your system “Settings” and select “Touch ID & Passcode”.
    b) Ensure your system passcode is turned on. Create a passcode if you have not done so.
    c) Add at least one fingerprint.
    d) Open AXS m-Station app.
    e) Create an app passcode, if you have not done so.
    f) Turn on "Enable Touch/Face ID" at "Menu" > "Settings".

    Note: If you enable Touch ID, fingerprint(s) registered in your mobile device will be able to open AXS m-Station app.

    4. Will I be able to enable Touch ID if I did not create passcode for AXS m-Station?
    No, "Touch / Face ID" function will be deactivated if AXS m-Station app passcode is not created.

    5. I have enabled Touch ID, can I still choose to unlock AXS m-Station with a passcode?
    Yes, you can. Simply press the “Cancel” option when prompted to scan your fingerprint and you may enter your passcode in the next screen.

    6. If I turn off “Touch / Face ID”, will the payment information under “My Favorites” and “My Past Trans.” be cleared?
    No, your payment information will still remain. The payment information will only be cleared if you turn off your passcode.

    7. I have enabled Touch ID on my iOS and AXS m-Station Settings. What should I do if I am having problem opening AXS m-Station using Touch ID?
    You may try one of the following.
    i. Make sure that your fingers and the Home button are clean and dry. For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    ii. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    iii. If you are using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    iv. If you have enrolled more than one fingerprint enrolled, use the other finger(s) to scan.
    v. Re-enrol your fingerprint(s) on your mobile device, in “Settings” > “Touch ID & Passcode”.
    vi. If all of the above fail, you may consider disabling Touch ID from AXS m-Station app.

    FACE ID  

    1. Can I use Face ID to unlock AXS m-Station?
    Yes, you can unlock AXS m-Station by scanning your face, without entering the app passcode.
    (Note: Face ID is only available on from iPhone X onwards.)

    2. Is Face ID available for all versions of AXS m-Station?
    Face ID is available from AXS m-Station version 3.6.1 onwards, from iPhone X onwards.

    3. How do I enable Face ID on AXS m-Station?
    To enable Face ID, please follow these steps.
    a) Go to your system "Settings" and select "Face ID & Passcode".
    b) Ensure your system passcode is turned on. Create a passcode if you have not done so.
    c) Add at least one Face for identification.
    d) Open AXS m-Station app.
    e) Create an app passcode, if you have not done so.
    f) Turn on "Enable Touch/Face ID" at “Menu” > “Settings”.

    Note: If you enable Face ID, fingerprint(s) registered in your mobile device will be able to access AXS m-Station app.

    4. Will I be able to enable Touch ID if I did not create passcode for AXS m-Station?
    No, "Enable Touch/Face ID" function will be deactivated if AXS m-Station app passcode is not created.

    5. I have enabled Touch ID, can I still choose to unlock AXS m-Station with a passcode?
    Yes, you can. Simply press the "Cancel" option when prompted to scan your fingerprint and you may enter your passcode in the next screen.

    6. If I turn off "Enable Touch/Face ID", will the payment information under "My Favorites" and "My Past Trans." be cleared?
    No, your payment information will still remain. The payment information will only be cleared if you turn off your passcode.

    7. I have enabled Face ID on my iOS and AXS m-Station Settings. What should I do if I am having problem opening AXS m-Station using Face ID?
    You may try one of the following.
    (i) Make sure there is nothing covering the TrueDepth camera.
    (ii) Make sure there is no residue or dirt covering the TrueDepth camera.
    (iii) Make sure there is nothing covering your face and your eyes, nose, and mouth are fully visible to the TrueDepth camera.
    (iv) Make sure you are facing the TrueDepth camera and your iPhone is in portrait orientation.
    (v) If all of the above fail, you may consider resetting the Face ID.

    FINGERPRINT LOGIN  

    1. Is Fingerprint Login only available to all Android devices?
    Yes, it is only available for all Android devices which have Fingerprint authentication function. Now, you can unlock AXS m-Station by scanning your fingerprint, without entering the app passcode.

    2. Is Fingerprint Login available for all versions of AXS m-Station?
    Fingerprint login is currently only available for AXS m-Station version 3.4, for Samsung mobile device which have Fingerprint authentication function.

    3. How do I enable Fingerprint Login on AXS m-Station?
    To enable Fingerprint Login, please follow these steps.
    a) Go to your system "Settings" and add at least one fingerprint.
    b) Open AXS m-Station app.
    c) Create an app passcode, if you have not done so.
    d) Turn on "Enable Fingerprint Login" at "Menu" > "Settings".

    Note: If you enable Fingerprint Login, fingerprint(s) registered in your mobile device will be able to access AXS m-Station app.

    4. Will I be able to enable Fingerprint Login if I did not create passcode for AXS m-Station?
    No, "Enable Fingerprint Login" function will be deactivated if AXS m-Station app passcode is not created.

    5. I have enabled Fingerprint Login, can I still choose to unlock AXS m-Station with a passcode?
    Yes, you can. Simply press the "Cancel" option when prompted to scan your fingerprint and you may enter your passcode in the next screen.

    6. If I turn off "Enable Fingerprint Login", will the payment information under "My Payments" be cleared?
    No, your payment information will still remain. The payment information will only be cleared if you turn off your passcode.

    7. I have enabled Fingerprint Login on my system and AXS m-Station Settings. What should I do if I am having problem opening AXS m-Station using Fingerprint Login?
    You may try one of the following.
    (i) Make sure that your fingers and the Home button are clean and dry. For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    (ii) Your finger should cover the Home button completely. While Fingerprint ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    (iii) If you are using a case or screen protector, make sure it doesn't cover the Home button.
    (iv) If you have enrolled more than one fingerprint enrolled, use the other finger(s) to scan.
    (v) Re-enrol your fingerprint(s) on your mobile device.
    (vi) If all of the above fail, you may consider disabling Fingerprint Login from AXS m-Station app.

    MY DEALS 

    1. What is “My Deals”?
    “My Deals” is a reward program specially designed for AXS m-Station users, to thank you for downloading and using AXS m-Station. These rewards will be given in the form of an eCoupon in “My Deals”.

    2. How do I receive an eCoupon?
    An eCoupon will be issued to you in “My Deals” after meeting the stated promotion requirements.

    3. How do I redeem the eCoupon?
    The redemption process is dependent on the reward merchant. You can refer to the process stated in the eCoupon.

    PAYMENT 

    1. What are the payment mode availables?
    The available payment modes are eNETS, NETSPay, DBS PayLah!, Credit Cards (DBS/POSB, Citibank, OCBC, UOB, Mastercard, Masterpass by Mastercard and Diners), Debit Cards (DBS/POSB, Citibank, OCBC, UOB, Mastercard and Masterpass by Mastercard ) and OCBC Pay Anyone™.

    NETSPay is a mobile application that lets you store your NETS ATM Bankcards digitally, giving you the convenience to make all your NETS transactions via single application. It allows users to make fast and secure cashless payments. Users are required to have NETSPay app installed on their smartphones and a wallet account has to be set up before payment on AXS m-Station. For more information on NETSPay, please refer to NETS website.

    eNETS (direct debit) is an online payment facility which allows Internet Banking users to make payment using their bank accounts. It is available to DBS Bank/POSB, OCBC Bank, UOB, Citibank and Standard Chartered Internet Banking users. Users are required to authenticate themselves using Internet Banking User ID, PIN and one-time password (OTP) from either security token or SMS.

    DBS PayLah! is a personal mobile wallet which allows users to perform funds transfer via a mobile number. It is available to both DBS/POSB and non-DBS/POSB customers. Users are required to have the DBS PayLah! app installed on their smartphone and a wallet account being registered before making payment on AXS e-Station. For more information on PayLah!, please refer to here.

    Now you can enjoy faster checkout with DBS PayLah! Express Checkout without the need to login to your DBS PayLah! app. Simply enable Express Checkout during your payment to start using.

    Mastercard is a payment card which allows you to make payment online on credit. Users are required to authenticate themselves with credit card number, expiry date, CVV number and OTP. Only Singapore-issued Mastercard debit and credit card can be used to make payment on AXS m-Station. You are not able to pay credit card and loan bills with Mastercard credit card.

    Masterpass by Mastercard is a free digital wallet service that simplifies your payment experience, allowing you pay with the card stored in this wallet conveniently and securely, anywhere using any connected device. Your payment card information is stored in one central, secure location and access only during checkout. Users are required to register for a wallet account before making payment on AXS m-Station. Only Singapore-issued Mastercard credit and debit card stored in Masterpass wallet can be used to make payment on AXS m-Station. You are not able to pay credit card and loan bills with credit card option in Masterpass. For more information on Masterpass by Mastercard, please refer to Masterpass website.

    Credit Card is a payment card which allows you to make payment on credit. It is available for DBS/POSB Mastercard, Citibank Visa/Mastercard, OCBC Visa/Mastercard, UOB Visa/Mastercard, Other Banks’ Mastercard and Diners Club Credit Card holders. Users are required to authenticate themselves with credit card number, expiry date, CVV number and OTP. Only Singapore-issued credit cards can be used to make payment on AXS m-Station. You are not able to pay credit card and loan bills with Credit Cards as payment mode.

    Debit Card is a payment card which allows you to make payment online with the funds directly deducted from your designated bank account. It is available for DBS/POSB Mastercard, Citibank Visa/Mastercard, OCBC Visa, UOB Visa/Mastercard and Other Banks’ Mastercard Debit Card holders. Users are required to authenticate themselves with debit card number, expiry date, CVV number and OTP. Only Singapore-issued debit cards can be used to make payment on AXS m-Station.

    OCBC Pay Anyone™ allows OCBC customers to make payments on AXS m-Station seamlessly. Users are required to register for OCBC Pay Anyone service (OCBC Online Banking account, an OCBC Savings or Current account is required for registration) and have the app installed on their smartphone before payment on AXS m-Station. To effect payment securely, users will be prompted to login using OCBC Online banking access code, PIN and OTP. For more information of OCBC Pay Anyone, please refer to OCBC website.

    2. How to I pay using NETSPay as payment mode?
    After confirming the bills/fines/others/top-up details, follow these steps to effect payment:
    a) Select NETSPay as your payment mode.
    b) Your NETSPay app will be launched automatically and proceed to login
    c) Upon login, simply verify your payment details and tap on “Pay” to confirm.
    d) Once successful, you will be redirected back to AXS m-Station app to view your completed transaction.

    3. How do I pay using eNETS as payment mode?
    After confirming the bills/fines/top-up details, follow these steps to effect payment:
    a) Select eNETS as your payment mode.
    b) You will be re-directed to eNETS payment gateway page.
    c) Select your bank (DBS Bank/POSB, OCBC Bank, UOB, Citibank or Standard Chartered).
    d) You will be directed to the login page of your selected bank. Enter your internet banking User ID, PIN and OTP, when prompted.
    e) You will be directed to AXS m-Station transaction successful page if your payment is successful.

    4. How do I pay using DBS PayLah! as payment mode?
    After confirming the bills/fines/top-up details, follow these steps to effect payment:
    a) Select DBS PayLah! as your payment mode.
    b) Your DBS PayLah! app will be launched automatically and proceed to login.
    c) Upon login, simply verify your payment details and tap on “Pay Now” to confirm.
    d) Once successful, you will receive a confirmation SMS for your records and you will be redirected back to AXS m-Station app to view your completed transaction.

    5. How do I pay using DBS PayLah! Express Checkout as payment mode?
    After confirming the bills/fines/top-up details, follow these steps to effect payment:
    a) Select DBS PayLah! Express Checkout as your payment mode.
    b) Once successful, you will receive a confirmation SMS for your records and you will be redirected back to AXS m-Station app to view your completed transaction.

    Note:
    - Only for users who have registered for DBS PayLah! Express Checkout.

    6. How do I pay using Mastercard as payment mode?
    After confirming the bills/fines/others/top-ups details, follow these steps to effect payment:
    a) Select "Credit Cards" or "Debit Cards", followed by "Other Banks (Mastercard)" at the payment mode selection screen.
    b) Enter your credit card information and OTP, when prompted.
    c) You will be directed to AXS m-Station transaction successful page if your payment is successful.

    Note:
    - You are not able to pay for credit card and loan bills using Mastercard credit card .
    - Only Singapore-issued Mastercard debit and credit card can be used to make payment on AXS m-Station.

    7. How do I pay using Masterpass as payment mode?
    After confirming the bills/fines/others/top-ups details, follow these steps to effect payment:
    a) Select "Credit Cards" or "Debit Cards", followed by "Masterpass" at the payment mode selection screen.
    b) Follow the on-screen instructions to login to your Masterpass wallet.
    c) Select your payment card and complete your payment.
    d) You will be directed to AXS m-Station transaction successful page if your payment is successful. Note:
    - You are not able to pay credit card and loan bills using the credit option in Masterpass as payment mode.
    - Only Mastercard debit and credit card stored in Masterpass wallet can be used to make payment on AXS m-Station.

    8. How do I pay using Credit Cards as payment mode?
    After confirming the bills/fines/top-up details, follow these steps to effect payment:
    a) Select “Credit Cards” or “Debit Cards”, followed by “Masterpass” at the payment mode selection screen.
    b) Select your credit card issuing Bank (DBS/POSB Mastercard, Citibank Visa/Mastercard, OCBC Visa/Mastercard, UOB Visa/Mastercard, Other Banks’ Mastercard, Diners Club).
    c) Enter your credit card information and OTP, when prompted.
    d) You will be re-directed to AXS m-Station transaction successful page if your payment is successful.

    Note:
    - You are not able to pay for credit card and loan bills using Credit Cards
    - Only Singapore-issued credit card can be used to make payment on AXS m-Station.

    9. How do I pay using Debits Cards as payment mode?
    After confirming the bills/fines/top-up details, follow these steps to effect payment:
    a) Select “Credit Cards” or “Debit Cards”, followed by “Masterpass” at the payment mode selection screen.
    b) Select your debit card issuing Bank (DBS/POSB Mastercard, Citibank Visa/Mastercard, OCBC Visa, UOB Visa/Mastercard, Other Banks’ Mastercard).
    c) Enter your debit card information and OTP, when prompted.
    d) You will be re-directed to AXS m-Station transaction successful page if your payment is successful.

    Note:
    - Only Singapore-issued debit card can be used to make payment on AXS m-Station.

    10. How do I pay using OCBC Pay Anyone as payment mode?
    After confirming the bills/fines/others/top-ups details, follow these steps to effect payment:
    a) Select “OCBC Pay Anyone” as your payment mode.
    b) Your OCBC Pay Anyone app will be launched automatically and proceed to login.
    c) Upon login, simply verify your payment details and tap Pay to confirm.
    d) Once successful, you will be redirected back to AXS m-Station app to view your completed transaction.

    11. I am using eNETS DBS to make payment and am prompted to set up my d2pay. Do I have to do the set up every time?
    No, this set up is a one-time process by the Bank and is only prompted if you are making payment using DBS d2pay (via eNETS) for the first time. During this setup process, you are to designate a DBS Bank/POSB savings or current account as your default debiting account and the daily payment limit. The selected account and daily limit will be used for all your future DBS d2pay transactions.

    After the initial set up, the amount will be deducted from your designated account and paid to AXS automatically.

    Here is the process for the one-time DBS d2pay setup process.

    1. After choosing “DBS Bank Ltd” as the payment bank, you will be directed to DBS d2pay login screen.

    Enter your User ID and PIN.

    Select “Submit” to proceed.

    2. Enter the 6-digit iB Secure PIN generated from your iB Secure Device or send to you through SMS.

    3. Set up your d2pay by
    - designating the account type
    - entering the account number (omit the dashes)
    - setting d2pay daily limit


    Select “Submit” to proceed with payment.

    4. Check your payment details and select “Confirm” to proceed.


     
    For more information on DBS d2pay, please refer to
    https://www.dbs.com.sg/personal/ibanking/faq/d2pay.page.

    12. Can I pay with credit cards on AXS m-Station?
    Yes, you can now use Mastercard, DBS/POSB Mastercard, Citibank Visa/Mastercard, OCBC Visa/Mastercard, UOB Visa/Mastercard and Diners Club credit cards to pay all bills (except credit card and loans bills), others and top-ups.

    13. What is the minimum and maximum amount I can pay through AXS m-Station in a single transaction?
    The minimum payment amount is determined by the service provider.

    For NETSPay, the maximum payment amount is either the default set by your card issuing Bank or the daily transaction limit set up by you, up to a limit of $9999.99.

    For eNETS, the maximum payment amount is either the default set by your card issuing Bank or the daily transaction limit set up by you, up to a limit of $9999.99.

    For DBS PayLah!, the maximum payment amount is your PayLah! daily transfer limit, up to a limit of $2,000 for DBS/POSB digibank users. For non-DBS/POSB digibank and other Bank users, the limit is $999.

    For Masterpass and Mastercard, the maximum payment amount is your credit limit, up to a limit of $9999.99.

    For Credit Cards, the maximum payment amount is your credit limit, up to a limit of $9999.99.

    For Debit Cards, the maximum payment amount is either your bank account balance or the daily transaction limit set up by you, up to a limit of $9999.99.

    For OCBC Pay Anyone, the daily transaction limit is $1,000.

    14. Can I make partial payment for my bills and others (not applicable for Fines and Top-up and LTA e-Day Licence)?
    Yes, you may choose to make partial payment for your bills or others as long as it meets the minimum payment amount set by the respective billing organisations.

    15. Can I perform bills payment, fines payment, top-ups, Services and others payment together in a single transaction?
    Payment for bills, top-ups and eServices can be made in the same transaction.
    Fines and other payment have to be performed in separate transactions.

    16. What is the maximum number of bills, fines, top-ups, eServices or others I can pay or make in a single transaction?
    For fines, you can pay up to 8 fines in a single transaction.
    For bills, top-ups and eServices, you can add up to 8 payments in a single transaction.
    For others (Condo/Bldg), you can pay 1 Condo/Bldg in a single transaction.

    17. What if I have more than 8 bills/top-ups/eServices or fines to pay?
    You will have to perform a new transaction for the remaining payments.

    18. How would I know that my payment is successful?
    If your payment is successful, you will see a transaction successful screen and receive an eReceipt for the transaction via email (if email is being set-up).
    If your payment is not successful, you will see a transaction unsuccessful screen. Follow the on-screen instructions to make your payments again.

    19. How soon will my payment reach the service provider?
    For bills and fines payment, please allow at least 2 working days for your payment to be reflected at your service provider’s end.
    For top-ups, the top-up amount may take up to 15 minutes to be updated to your prepaid card.
    For LTA e-Day Licence, your purchase and enquiry will be immediate.

    20. Is the transaction I performed secure?
    AXS adopts/implements the latest industry security standards and looks to consistently upgrade our system to ensure your transactions are secure and confidential.

    Users are advised to close the payment application after you have completed your transaction. For more tips to enhance online security, please go to "Information" > "Security Tips".

    21. Who should I contact should there be any discrepancies with my payments?
    Should you encounter any discrepancies, please contact AXS customer service at 6560 2727 (8am - 10pm daily).

    Please provide the following information to the customer service officer to facilitate your transaction inquiry.
  • Transaction date and time
  • Amount paid
  • Billing organisation paid to
  • Payment channel

  • SETTING UP MY PREFERRED MASTERCARD  

    1. What are the advantages of setting up a card?
    Making payment with a saved card is more and secure as you would not need to enter your card information during payment. This also enables you to complete your transaction faster and more conveniently.

    2. What is needed to save a card?
    The following criteria must be met for your card to be saved:
    i. The card must be a Mastercard, and
    ii. A passcode must be set up in AXS Payment app.

    3. What is the number of cards I can save?
    You can save a maximum of 6 debit or credit cards.

    4. How will my card be saved in the app?
    After entering your card information, a unique account number will be generated for this saved card. Future payments will be made using this unique account number, instead of your card information.

    5. Is it secure to have my cards saved in this app?
    Only the unique account number generated will be stored in this app and this number is encrypted using the app passcode. The unique account number is valid for use within this app.

    6. Is it safe to pay with my saved card?
    When you make a payment, the unique account number for the saved card will be used. Your card information does not pass through AXS payment system or shared with other parties. The unique account number can only be processed by the payment processor to authorize the payment.

    7. Can I delete my saved cards?
    Yes, you can. Simply select the debit or credit card and select “Delete Card” at the bottom of the screen.

    8. How do I pay using my saved card?
    At the payment mode selection screen, select your preferred saved card for payment. You will be prompted to enter a One-Time Password (OTP) sent to your credit card bank registered mobile phone number to complete payment.

    9. If my saved card has been replaced and the card information (e.g. credit card number, expiry date, security code) differs from the saved card, can I edit the information on this saved card?
    No, you will not be able to as each saved card has its own unique account number as a security feature. Please delete the current saved card and add a new saved card for the replacement card

    AXS RECEIVE  

    1. What is AXS Receive?
    AXS Receive is a free service that is designed for registered users to consolidate, track and receive money and information easily from participating corporate organizations.   

    2. Who can register for AXS Receive?
    All Singaporeans and Singapore PR who hold a DBS/POSB bank account may register for AXS Receive.  

    3. How do I sign up for AXS Receive?
    Simply go to AXS Payment mobile app (AXS m-Station) and select “Receive” under AXS.Life (at main menu) to register.

    4. What is required for signing up AXS Receive?
    The following are required to sign up for AXS Receive:
    • Sign in to MyInfo (for authentication and to receive your Name, NRIC number, Contact number and Vehicle number (if any)), and
    • DBS/POSB Bank account.


    5. What are the benefits of signing up with AXS Receive?
    With AXS Receive sign-up, you will
    • enjoy the convenience of hassle-free receipt of payments and information from business organizations,
    • have a peace of mind of knowing that the payments will be credited into your bank account that is bank verified against your NRIC number and the information is not shared with any third parties, and
    • be in the know when there is a payment due to you through push notification (needs to be allowed for AXS m-Station) and email.

    6. How many bank accounts can I register for AXS Receive?
    You can only register one bank account per mobile device.  

    7. How many mobile devices can I register the same NRIC and bank account number?
    You can only register the same NRIC and bank account number on one mobile device at any one time.  

    8. What happens if I register the same NRIC and bank account number on another mobile device?
    The AXS Receive registration on the old mobile device will be deleted and the AXS Receive profile on the new mobile device will be activated.  

    9. Can I request a refund from a transaction made on AXS m-Station through AXS Receive?
    This service is currently unavailable.  

    10. How do I know if there is a payment made to me?
    You will be notified through AXS m-Station push notifications and email. Please take note to enable push notification service for AXS m-Station.  

    11. Is AXS Receive available on Apple iOS and Android OS platforms?
    Yes, it is available on both Apple iOS and Android platforms.  

    12. Can I stop a payment that will be credited to me after I have been notified?
    No, you would not be able to stop the payment crediting.

    13. Is there a fee for using AXS Receive service?
    There is no fee payable for you to register and use AXS Receive.  

    14. What long will it take for me to receive a payment?
    It will take about 3 working days upon receiving instructions from the business organizations.  

    15. How secure is this feature?
    At registration, your contact details and bank account number will be verified by both MyInfo and the Bank respectively.   

    16. How does AXS safeguard my data security?
    The information that you have provided during registration will be masked on your mobile device and stored under encryption in our database.  

    17. Can I de-register/delete my AXS Receive profile?
    Yes, you can delete your AXS Receive profile at any time. If you delete your AXS Receive profile after receiving a payment notification, the notified payment will still be credited into your registered bank account.  

    18. How do I de-register/delete AXS Receive from my AXS m-Station?
    You may proceed to "Menu" > "Settings" > "My Profile",  and select to delete AXS Receive information.  

    19. Will a payment still be credited to me if I uninstall AXS m-Station from my mobile device?
    If you have uninstalled AXS m-Station after receiving a payment notification, the notified payment will still be credited into your registered bank account.

    20. Will I be informed of failed payment credit if I have closed my registered bank account recently? How do I update my registered bank account number on AXS Receive?
    If there is a failed payment credit to your registered bank account, you will be notified through AXS m-Station push notifications and email. Please proceed to "Menu" > "Settings" > "My Profile",   to update your new bank account number under AXS Receive Information  Update path  

    21. I have closed my DBS/POSB bank account recently and now I do not have any DBS/POSB bank account. How do I get my payments?
    You will need to have a DBS/POSB bank account to receive payments through AXS Receive.

    MARKETPLACE  

    1. What is Marketplace?
    Marketplace is a space where you will find value-added services and good deals, which you can discover, buy and apply, anytime you want.

    2. What services are/will be available in Marketplace?
    The following services are now available on Marketplace:
    • Insurance
    • Credit Cards Application
    • Home Electricity

    We are looking into introducing more services in the upcoming version releases.

    3. How do I purchase a Chubb insurance?
    Purchasing a Chubb insurance is simple.
    a) Select “Apply” under “Marketplace”.
    b) Select a Chubb Insurance product.
    c) Enter insured details (for first time purchase or new insured) or choose insured from your saved list (for subsequent purchase).
    d) Proceed with payment. Follow the on-screen instructions to complete your transaction.
    e) Your purchased policy will be emailed to the email address entered.


    Do you know that you can save the hassle of entering the insured details?
    Simply set up your passcode and have insured details stored locally in your device for next purchase.

    PAY+EARN  

    1. What is Pay+Earn?
    Pay+Earn is a payment option available on AXS mobile app which enables you to earn credit card points, miles or cashback for every successful bill payment transaction when you use your preferred card.

    Please note a processing fee of 2.5% of the total payment amount is chargeable upfront.

    2. What is required to use Pay+Earn?
    You will need to have a valid Singapore-issued credit card (Mastercard/Visa).

    3. What are the benefits of Pay+Earn?
    Pay+Earn benefits users who value rewards gain from credit card transactions. With Pay+Earn, you will earn credit card rewards by using your preferred card for bill payments on AXS mobile app.

    4. Why should I use Pay+Earn instead of using credit card as payment mode?
    Paying for bill payments using credit cards do not earn you any rewards but with Pay+Earn, you can earn credit card rewards.

    5. What can I pay with Pay+Earn?
    You can make payments to all services on AXS mobile app except Credit Cards and Loans.

    6. How do Pay+Earn works?
    Using Pay+Earn is simple.
    1. Add your bill(s) on AXS mobile app.
    2. Select “Pay+Earn” at the payment mode selection screen.
    3. Enter your credit card details when requested.
    4. Complete the transaction as per normal credit card transaction.
    5. Your rewards will be credited by your card-issuing Bank in your next credit card billing cycle (or as determined by your Bank)*.

    * the rewards earned is as per your credit card rewards programme.

    7. Can I use any credit card for Pay+Earn?
    Yes, any Singapore issued credit card (Mastercard/Visa) is accepted.

    8. Is there any surcharge for each transaction?
    There is a processing fee of 2.5% from your total bill amount for each transaction. This fee will be included in your final payable amount.

    9. Do I earn rewards from the processing fee?
    Yes, the processing fee will also be eligible for rewards computation.

    10. How much points, miles or cashback will I earn?
    The amount of points, miles or cashback you earn is based on the credit card you used to make the bill payment. Please check with your card-issuing bank on the rewards detail.

    11. How will I know if the points, miles or cashback is credited to card?
    The rewards will be credited based on the discretion of your card-issuing Bank. Please check with your Bank.

    GROUPBUY  

    1. What is GroupBuy?
    GroupBuy by United Points is a group shopping service exclusively for loyal AXS & Mastercard customers, offering a limited number of customers access to limited-time deals at prices with special rebates powered by Mastercard©. Offered deal is successful only when the required minimum number of eligible customers opt in for the purchase is met within the offer sales period.

    2. What is the payment mode(s) for GroupBuy?
    Mastercard credit cards are accepted.

    3. How do I join a GroupBuy deal?
    Check out the Deal of the Week under GroupBuy on AXS m-Station, and input your shipping and credit card information to join deal. The item price and shipping fee will be processed on your credit card but will not be charged until the deal is successful with minimum purchase quantity met.

    4. How often are the GroupBuy deals refreshed?
    New deals are released on a regular basis from fortnightly to monthly. Look out for GroupBuy marketing messages for information on upcoming deals.

    5. Is there any shipping fee charge?
    A shipping fee is charged on each deal and fee may vary from deal to deal. Check out deal details for shipping fee information.

    6. Are the GroupBuy items authentic?
    All products and services sold on GroupBuy are authentic and will be fulfilled by United Points.

    7. Who selects the GroupBuy items?
    United Points collaborates with their merchants to extend deals curated specially for AXS m-Station users.

    8. Do all the GroupBuy items have warranty?
    All items come with standard warranty offered by the manufacturer or service provider.

    9. Is there a fee for joining a GroupBuy deal?
    No, there is no fee.

    10. What is the requirement for a successful GroupBuy deal?
    For a GroupBuy deal to be successful, minimum purchase quantity must be met before the sales period ends.

    11. How do I know if a GroupBuy deal is successful?
    You will receive a push notification and email when the minimum purchase quantity is met. You may also check under GroupBuy in AXS m-Station for latest status of on-going deal(s).

    12. What happens when a GroupBuy deal is successful?
    The item price and shipping fee will be charged to your credit card, and United Points will proceed to arrange shipment of your item.

    13. How do I know if a GroupBuy deal is not successful?
    You will receive a push notification and email when the sale period has ended but minimum purchase quantity is not met. You may also check under GroupBuy in AXS m-Station for latest status of on-going deal(s).

    14. What happens when a GroupBuy deal is not successful?
    The item price and shipping fee that is processed on your credit card will be reversed, there will be no charge to your credit card.

    15. Can the GroupBuy deal item be shipped overseas?
    Only Singapore address is accepted for shipping.

    16. Can I cancel the GroupBuy deal I have joined?
    You may proceed to cancel the deal you have joined if the deal is not yet closed. You may not cancel deal if the remaining sales period is within 60 minutes to closing time, or the deal has closed.

    17. Can I change my shipping details after a GroupBuy deal is successful?
    Yes, you may update your shipping details any time before the deal close by going into the joined deal details page.

    18. How long do I have to wait after a successful GroupBuy deal for my item to be shipped out?
    You will receive a shipping confirmation email from United Point on delivery information.

    19. Who should I contact for inquiry of GroupBuy deal?
    Please contact AXS customer service hotline at 6560 2727 (8.30am – 6.00pm daily) for assistance.

    20. Who should I contact for shipment of GroupBuy item?
    Please contact United Points customer support number at 6708 8275 (9.30am – 5.30pm Monday to Friday), or United Points customer support email at support@united-points.com.

    21. Who should I contact for shipment of GroupBuy item?
    Please contact United Points customer support number at 6708 8275 (9.30am – 5.30pm Monday to Friday), or United Points customer support email at support@united-points.com.

    22. Can I return a GroupBuy item?
    All sold goods and services cannot be returned.