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Anytime, Anywhere
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Anywhere
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FREE Ya Kun
coffee or tea
when you accumulate $30 on parking charges
1 in 4
Singaporeans use AXS
70+ bills
processed every minute on AXS channels
5.3M
app downloads and counting
Trending questions for the week
I am a foreigner and have received a fine from NEA. How can I pay the fine if I do not have a Singapore-issued credit or debit card?
Foreigners can pay their NEA fines via AXS e-Station (web) using an international credit card. Please note that a 3.5% service fee will apply for such payments.
I’m unable to proceed with payment on the app. It says I have pending transactions — what should I do?
If you’re unable to make a new payment, it may be because you have reached the limit of four (4) pending transactions in your history.
To resolve this:
- Go to your transaction history to review the pending items.
- Complete or cancel the existing pending transactions before attempting a new one.
If you’re still experiencing issues or cannot clear the pending items, please contact our Customer Experience team for further assistance.
Someone claiming to be a PayCube ambassador approached my business. How can I verify if they are legitimate?
Yes, we have appointed official PayCube ambassadors to reach out to merchants and introduce our payment solutions. If someone has approached your business, you can:
- Verify their identity by requesting their official ambassador ID or referral code.
- Contact our customer service at 6560 2727 to confirm their status.
- Visit our official site at https://www.axs.com.sg to learn more about our merchant onboarding process.
Your safety and trust matter to us, always feel free to verify before proceeding.
Can I make monthly instalment payments through AXS?
Yes, AXS supports monthly installment payments for selected transactions when you pay using eligible credit cards from the following banks:
- DBS/POSB
- DCS (Diners Club Singapore)
Please check with your bank for eligibility and applicable terms before proceeding with the payment.
I registered for HLAS Fraud 360 by mistake. How can I cancel it?
If you have registered for HLAS Fraud 360 and would like to cancel the service, please contact HL Assurance (HLAS) directly to request cancellation.
You can reach HLAS at:
Customer Service Hotline: 6702 0202
Email: service@hlassurance.com.sg
Do provide them with your policy or registration details when contacting for quicker assistance.
For more information, visit the official HLAS website: www.hlassurance.com.sg
I tried to make a payment, but it’s showing as ‘Pending’. What steps should I take?
“If your payment appears as ‘Pending’, please follow these steps to check its status:
- Launch the AXS Payment app and enter your passcode (if required).
- Go to ‘History’ and select ‘Check Status’ on the pending transaction.
- The app will indicate whether the transaction was successful or unsuccessful.
- If the transaction is unsuccessful, and no funds were deducted from your debiting bank, you may proceed to make a new payment.”
How to remove the old card and replaced the new card on mobile app?
To remove your old card and replace it with a new one, follow these steps:
- Launch AXS Payment apps and enter passcode
- Select ‘Account’ (bottom right corner)
- Select ‘Settings’
- Select ‘Manage Payment Modes’
- Select ‘My Preferred Mastercard’
- Select the debit or credit card
- Select ‘Delete Card’
I attempted a payment but it was incomplete. It says I’ve already added this record to the Payment Summary. Where can I find the Payment Summary page?
Yes, you can use your LifeSG credits to make payments on AXS Station and AXS e-Station. Simply select PayNow QR as your payment method during checkout.
Can I stop or cancel a payment if I made it by mistake?
You may be able to stop a payment if you used the AXS mobile app and paid via eNETS, NETS Bank Card, NETSPay or PayLah. For payments made through AXS Station or eStation, please contact our hotline for assistance.
Please note that the ability to stop a payment depends on the billing organization’s cutoff times and payment processing methods. Payments to live-update billing organizations are not eligible for stop payment, as these transactions are processed immediately. Therefore, stop payment is not available for all transactions, especially if the cutoff time has passed. You may be able to stop a payment if it was made via the AXS mobile app using the following payment modes:
- eNETS
- NETS Bank Card
- NETSPay
- PayLah
For payments made via AXS Station or AXS e-Station, please contact our customer service hotline for assistance.
Please note that the ability to stop a payment depends on the billing organisation’s cutoff time and processing method. Payments to live-update billing organisations are processed immediately and cannot be cancelled.
I initiated a Stop Payment in the AXS app. How long will it take to receive my refund?
Once your Stop Payment request is successfully processed, the refund will be credited to you via AXS Receive within 5 working days.
Please ensure you have registered for AXS Receive to receive the refund. If not, you may experience delays until registration is completed.
