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Anywhere
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coffee or tea
when you accumulate $30 on parking charges
1 in 4
Singaporeans use AXS
70+ bills
processed every minute on AXS channels
5.3M
app downloads and counting
Trending questions for the week
I made a payment to Hong Leong, but they said it was reversed to AXS. What does this mean and what should I do?
If Hong Leong has informed you that the payment was reversed to AXS, it means the transaction was not successfully processed and the funds were returned to AXS. To help us locate your transaction and assist with the refund process (if applicable), please have the following details ready:
Transaction date
Transaction amount
Billing organization account number (e.g., Hong Leong account or reference number)
Once you have this information, please contact the AXS Customer Experience hotline at 6560 2727.
Operating hours:
Weekdays: 8.30am – 8.30pm
Weekends & Public Holidays: 8.30am – 6.00pm
Our team will verify your transaction and guide you through the necessary steps.
I have changed my email address. How can I update it on my device?
If you’ve recently changed your email address and need to update it in the AXS Payment app, please follow these steps:
- Launch the AXS Payment app and enter your passcode.
- Tap Account at the bottom right corner.
- Select “Complete your profile now” or “View my profile” at the top.
- Under Contact Details, update your email address as needed.
Your new email address will be saved once the changes are completed.
I accidentally entered the wrong Singtel account number when making a payment. Can I cancel or reverse the transaction?
Unfortunately, once a payment to Singtel has been successfully processed, it cannot be cancelled or reversed through the AXS platform.
We recommend contacting Singtel directly to report the incorrect payment. Please provide the following details to assist with their investigation:
- The incorrect account number entered
- The correct account number
- Transaction date and amount
- Any available payment reference number
My payment attempt was unsuccessful. What information do you need to help investigate?
To help us investigate your unsuccessful payment attempt, please provide the following details:
- Payment channel used (e.g., AXS Station, AXS e-Station, AXS m-Station)
- Transaction date
- Transaction amount
- Debiting bank
- Any error message received (if applicable)
Once you have this information, please contact our AXS Customer Experience team for further assistance.
I am a foreigner and don’t have local bank cards. Can I still pay my bills through AXS?
Yes, you can still make payments through AXS even without a local bank card.
Simply visit our website at www.axs.com.sg and choose Credit Card (International) as your payment method.
Please note that a service fee of 3.5% will apply for payments made using international credit cards.
If you need assistance, you can contact our Customer Experience hotline at 6560 2727.
Is it possible to cancel a recurring payment I’ve set up?
Yes, you can cancel a recurring payment through the AXS App. Simply follow these steps:
- Log in to the AXS App.
- Tap ‘Account’ at the bottom of the screen.
- Select ‘Recurring Payment’.
- Locate the bill you wish to cancel and toggle it off.
This will stop future recurring payments for that bill. If you need assistance, feel free to contact our Customer Experience hotline at 6560 2727.
My successful transaction is not showing in my transaction history. How can I check whether the transaction was successful?
If your transaction is not appearing in your history but you believe it was successful, we can help verify it.
Please prepare the following details:
- Transaction date
- Transaction amount
- Billing organization or recipient
Then, contact the AXS Customer Experience hotline at 6560 2727 for assistance.
Operating hours:
- Weekdays: 8.30am – 8.30pm
- Weekends & Public Holidays: 8.30am – 6.00pm
Our team will assist you in checking the transaction status.
I attempted a payment but it was incomplete. It says I’ve already added this record to the Payment Summary. Where can I find the Payment Summary page?
To locate your Payment Summary in the AXS m-Station mobile app, follow these steps:
- Launch the AXS m-Station app.
- Tap the “paper” icon (resembles a document or receipt) located next to the bell (notification) icon at the top right corner.
- This will open the Payment Summary page, where you can view and manage any pending payment items.
If you need further help, feel free to contact our Customer Experience hotline at 6560 2727.
Can I use my Chocolate Finance card to make payments on AXS?
As of 5 March 2025, the Chocolate Visa Card is no longer accepted for payments via AXS. This change was initiated by Chocolate Finance.
Do I need to pay a fee for payments made via AXS Channels?
Most payment services on AXS channels are free of charge, except for Condo/Building (MCST) payments, which incur a service fee.
A service fee of $0.50 applies to all Condo/Building (MCST) payments.
From time to time, service fee waiver promotions may be available. Please refer to the service page for the latest updates.
