AXS Drive

Gain access to Smarter Driving

Outsmart the challenges of driving in Singapore with AXS Drive. Designed for a convenient and seamless drive, start your journey right with AXS Drive today.

Participating Car Parks

Why AXS Drive is Smarter Driving:

Park Smarter

Hassle-free parking with cardless exit

Earn Smarter

Earn Rewards as you park

Drive Smarter

Locate available parking, view traffic & more

Pay Smarter

For your parking fees, taxes & fines

Park Smarter

Hassle-free parking with cardless exit

Earn Smarter

Earn Rewards as you park

Drive Smarter

Locate available parking, view traffic & more

Pay Smarter

For your parking fees, taxes & fines

How to use

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Frequently
asked question

Get the answers to all your questions on AXS Drive here.

- What is AXS Drive app about?
  - The AXS Drive app offers frictionless parking payment experience, allowing users to exit participating car parks with ease without worrying about insufficient funds or In-Vehicle Unit (IU) issues.
- How does the service work?
  - You only need to register your vehicle and payment card details on the AXS Drive app once, and your parking fees will automatically be charged to your saved payment card when you exit participating car parks.
- Why should I choose to pay my parking fees with AXS Drive app?
  - You won’t have to worry about insufficient funds on your cash card or deal with IU issues. Simply park and go!
- What is needed to start paying with AXS Drive app?
  - Simply sign up with your vehicle and IU number, save a payment card, and you’re good to go! Most local bank-issued Mastercard debit and credit cards are currently accepted.
- Why do I receive an error message when using a specific Mastercard?
  - Certain types of Mastercard cards, such as non-bank issued debit cards, prepaid cards, and single-use virtual cards, are currently not supported. We are actively working to enable support for these cards in the future.
- Do I have to pay extra to use this service?
  - There are no additional charges beyond the parking fees charged by the car park operator.
- What is the list of participating car parks?
  - We are actively adding to the list of participating car parks, check to see if your favorite car parks are on the list.
- Why is there a charge to my payment card when I add the card to the app?
  - The nominal charge is made to authenticate the validity of the card, the pre-authorization amount will be released after a holding period determined by the card issuing bank.
- Will my cash card be debited if I forgot to remove my cash card when I exit car park?
  - No, if you have signed up on the AXS Drive app and the car park is participating, your cash card will not be debited. Your parking fee will be charged to the payment card saved in the app.
- What happens if I have registered for other services eg. EzPay? Will I be charged twice for the parking payment?
  - No, you will not be charged twice. The car park operator has configured the system to deduct parking payments based on a defined priority.
- I had registered my car and saved a payment card in AXS Drive app, why is my cash card or EZ-Link card debited when I exit the car park?
  - If the car park is not a participating location, you will need to pay for parking with your cash card or FlashPay card.
    
    If the car park is a participating location, there may be pending parking payments due to a card authorization failure. Please check your saved payment card in the app or add a different card.
- I have a complimentary ticket, how do I use my complimentary ticket?
  - Before exiting the car park, open the AXS Drive app and go to “Parking Privileges.” Select your car park location and scan your complimentary ticket. Your ticket will then appear under your Parking Privileges. When you exit, the complimentary ticket will be applied, and any remaining balance will be charged to the payment card saved in the app.
- I’m driving a rental vehicle, can I use the service?
  - Yes, you can add the vehicle and IU number in AXS Drive app. At the end of the rental period, please delete the vehicle details from the app.
- What happens when my saved Mastercard expires?
  - Please add your new card as the default payment mode and remove your expired card from the app.
- What happens if I lose my payment card or my card is cancelled?
  - If your card is cancelled or lost, please add a new card as the default payment method and remove your old card from the app.
- Why can’t I save and pay with other payment cards like Visa, American Express or UnionPay?
  - AXS has partnered with Mastercard to launch this seamless parking payment solution. Other payment options will be added in the near future.
- Why did I not receive any notification when I exit the car park?
  - This may be due to network-related delays. Rest assured, your parking payment history will be updated in the AXS Drive app once the network resumes.
- Can I see all the history for my parking payments?
  - Yes, all parking fees paid with AXS Drive app are available under History in the app.
- What will be reflected in my credit card statement?
  - In your credit or debit card statement, any charges under AXS Drive will be labelled as “AXS Drive: [Car Park Name]”.
- I’m changing my car or IU. How do I update my information?
  - You can delete your old vehicle details and add your new vehicle and IU number in the AXS Drive app at any time. If you do not delete your old vehicle details, parking fees for the old vehicle will continue to be charged to your payment card. If you are only changing your IU, please go to Settings and update the IU number for the registered vehicle.
- I’m driving a foreign registered car, how do I use this service?
  - We are working hard to enable our service for foreign registered vehicles soon.
- I have already saved my Mastercard during sign up, why can’t I use the same card to pay for season parking fees, road tax and fines?
  - We have enabled more payment options for these services while we work on integrating your saved card for all payments in AXS Drive app.
- How do I reach out to AXS Drive Customer Service for enquiries?
  - For assistance, please contact the AXS Hotline at +65 6560 2727. Our lines are open from 8:30 AM to 8:30 PM on Monday to Friday, and from 8:30 AM to 6:00 PM on Saturday, Sunday, and Public Holidays. Alternatively, you may email us at cs@axs.com.sg.
- How do I remove my vehicle from the app?
  - 1. Go to “Settings”.
    2. Tap on “Vehicle” to see all your existing vehicles.
    3. Swipe the vehicle information to the left, and a red bin icon will appear on the screen.
    4. Tap on the red bin icon to remove the vehicle from the app.
- How do I update my IU No. in the app?
  - 1. Go to “Settings”.
    2. Tap on “Vehicle” to see all your existing vehicles.
    3. Tap the vehicle you wish to update, the vehicle details will be shown on the screen.
    4. Tap on the IU No. to edit it.
    5. Ensure that the details entered are correct before saving.
- How do I remove my payment card from the app?
  - 1. Go to “Settings”.
    2. Tap on “Payment Card”.
    3. Tap on the card information, and a new screen will appear displaying the payment card details along with a red “Delete Card” button.
    4. Tap on the red “Delete Card” button to remove the card from the app.

Download AXS Drive now!

Why AXS Drive is the smart choice for Your Carpark

Improved efficiency

We know that operating a car park is all about efficiency. And with AXS Drive, your customers will experience hassle-free parking with cardless exit, so drivers won’t get stuck at the gantry anymore.

Attract & Reward customers

Drivers will be able to find and learn about your car park, and know when you have empty lots available. Plus, you can offer rewards and discounts to attract customers to your business.

Easy Setup & Management

Unlike many platforms, it is quick and easy for your car park to get set up and running on AXS Drive. We will also provide a dedicated Relationship Manager to ensure things stay as smooth as they start.

Frequently
asked question

Get the answers to all your questions here. How to pay, fees and more.

General
- What is AXS Drive app about?
  - AXS Drive app offers frictionless parking payment experience, exit car parks in a breeze without the need to worry about insufficient funds or In-Vehicle Unit (IU) issue.
- How does the service work?
  - You only need to register once on AXS Drive app with your vehicle and payment card details, and your parking fees will be charged to your saved credit card when you exit participating car parks.
- Why should I choose to pay my parking fees with AXS Drive app?
  - You no longer need to worry about insufficient funds in your cash card or fumble when there is IU issue, just park and go!
- What is needed to start paying with AXS Drive app?
  - Just sign up with your vehicle and IU number, save a payment card, and you are good to go! All locally issued Mastercard debit and credit cards are currently accepted.
- Do I have to pay extra to use this service?
  - There are no additional charges apart from the parking fees charged by the car park operator.
- What is the list of participating car parks?
  - We are actively adding to the list of participating car parks, check to see if your favorite car parks are on the list.
- I have a complementary ticket, how do I use my complementary ticket?
  - Before exiting the car park, open AXS Drive app and go to Parking Privileges to scan and add the complimentary ticket. When you exit the car park, the complimentary ticket will be used and any balance parking payment will be charged to your saved card in the app.
- I’m driving a rental vehicle, can I use the service?
  - Yes, you can add the vehicle and IU number in AXS Drive app. At the end of the rental period, please delete the vehicle details from the app.
- Why did I not receive any notification when I exit the car park?
  - This may be due to network related delays, please be assured that your parking payment history will be updated in AXS Drive app when network resume.
- Can I see all the history for my parking payments?
  - Yes, all parking fees paid with AXS Drive app are available under History in the app.
- I’m changing my car or IU, how do I update?
  - You may delete your old vehicle details and add your new vehicle and IU number in AXS Drive app anytime. If you do not delete your old vehicle details, the parking fees incurred by the old vehicle will continue to be charged to your payment card. If you are only changing IU, please go to Settings and update your IU number for the registered vehicle.
- I’m driving a foreign registered car, how do I use this service?
  - We are working hard to enable our service for foreign registered vehicles soon.
Payment
- Why is there a charge to my payment card when I add the card to the app?
  - The nominal charge is made to authenticate the validity of the card, the pre-authorization amount will be released after a holding period determined by the card issuing bank.
- Will my cash card be debited if I forgot to remove my cash card when I exit car park?
  - If you have signed up on AXS Drive app and the car park is a participating car park, your cash card will not be debited. Your parking payment will be charged to the payment card saved in the app.
- What happens if I have registered for other services eg. EzPay? Will I be charged twice for the parking payment?
  - You will not be charged twice for your parking payment as the car park operator would have configured the car park system to deduct parking payments based on defined priority.
- I had registered my car and saved a payment card in AXS Drive app, why is my cash card or EZ-Link card debited when I exit the car park?
  - If the car park is not one of the participating locations, you will need to pay for your parking fees with cash card or EZ-Link card.
    
    If the car park is a participating location, you may have pending parking payments not paid due to card authorization failure. Please check your payment card saved in the app or add a different card.
- What happens when my saved Mastercard expires?
  - Your saved Mastercard will be automatically updated with the new card details, you don’t have to do anything.
- What happens if I lose my payment card or my card is cancelled?
  - If your card is cancelled or lost, please add a new card as the default payment method and remove your old card from the app.
- Why can’t I save and pay with other payment cards like Visa, American Express or UnionPay?
  - AXS has partnered with Mastercard to launch the seamless parking payment solution and will be adding other payment options in the near future.
- What will be reflected in my credit card statement?
  - Your credit card statement may contain an aggregated daily charge with “axs-ref”.
- I have already saved my Mastercard during sign up, why can’t I use the same card to pay for season parking fees, road tax and fines?
  - We have enabled more payment options for these services while we work on integrating your saved card for all payments in AXS Drive app.
- There is an error in the parking fee paid, who can I contact for assistance?
  - For assistance, please contact AXS customer service on 6560 2727, our lines are open from 8.30am to 8.30pm on weekdays, or 8.30am to 6.00pm on weekends/PH. Alternatively, you may also wish to drop us an email at: cs@axs.com.sg

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Initiate your payments journey with us today!

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AXS Drive

Gain access to Smarter Driving

Why AXS Drive is Smarter Driving:

How to use

Frequently asked question

Get the answers to all your questions on AXS Drive here.

Download AXS Drive now!

Why AXS Drive is the smart choice for Your Carpark

Improved efficiency

Attract & Reward customers

Easy Setup & Management

Frequently asked question

Get the answers to all your questions here. How to pay, fees and more.

Be our early partner

Be our early partner!

Frequently
asked question

Frequently
asked question