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Executive, Partnership Management
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Job Description

The Executive will play a key support role within the Partnership Management team, ensuring efficient partner onboarding, conducting UAT testing, and supporting daily business operations to enhance and strengthen AXS’s partnership exosystem.

Responsibilities
  1. Administrative & Operational Support
    • Provide comprehensive administrative support to Partnership Management team to streamline daily operations.
    • Prepare and maintain accurate documentation, agreements, reports, and presentation materials.
    • Manage administrative duties, including daily form submissions, tracking partner activities, data entry, and monthly reporting.
    • Support internal and external communication, ensuring timely follow-ups and alignment across teams.

 

  1. Partnership Onboarding
    • Facilitate a smooth Billing Organisations / merchants onboarding process, including account setup, payment gateway configuration, and user training.
    • Coordinate with internal stakeholders (e.g. Operations, Product, IT, and Customer Service) to ensure a smooth integration and activation process.

 

  1. UAT (User Acceptance Testing) & Process Support
    • Coordinate and perform UAT testing activities in collaboration with KAMs and relevant internal teams.
    • Document UAT results, track issues, and support resolution efforts before go-live.

 

  1. Business Development & Relationship Support
    • Assist in the sales process by identifying and establishing relationships with potential Billing Organisations / merchants, conducting needs assessments, and presenting tailored solutions.
    • Negotiate and finalize Billing Organisations / merchants agreements, ensuring mutual benefit and full compliance with regulatory standards.
    • Deliver ongoing account management and support to maintain high levels of Billing Organisations / merchants satisfaction and long-term retention.
    • Assist in preparing proposals, presentations, and reports to support new business initiatives.

 

  1. Cross-Functional Collaboration
    • Collaborate effectively with internal stakeholders across sales, marketing, operations, and customer service to drive alignment and efficiency.
    • Participate in internal discussions to streamline processes and improve partner experience.
Requirements
  • Diploma or Bachelor’s degree in Business Administration, Marketing, or related field.
  • 1–3 years of experience in business support, partnership management, or sales coordination roles preferred.
  • Experience in FinTech, payments, or digital services industry is an advantage.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); experience with CRM tools preferred.
  • Excellent organizational and multitasking abilities to manage multiple priorities in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Team-oriented with a customer-first mindset.
  • Detail-oriented with a high level of accuracy and strong problem-solving skills.
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