Announcement
Stay Alert: Beware of phishing emails/websites impersonating AXS. Always verify that you are on the official AXS website before making any payment. If in doubt, call our Customer Service at 6560 2727.
Read More
You are in
Explore Careers
Payments Technical Analyst
Department
Location
Job type
Job Description

We are looking for a detail-oriented Payments Technical Analyst to support payment operations by investigating and resolving transaction discrepancies. The role involves analysing transaction flows, reviewing backend system logs, performing root cause analysis, and working closely with internal teams to diagnose and resolve payment processing issues.

Responsibilities
  • Analyse backend application logs, transaction records and system-generated events to identify the root cause of payment and settlement issues.
  • Perform root cause analysis on transaction issues and recommend corrective actions to prevent recurrence
  • Investigate technical issues and support resolution of production incidents impacting payment processing.
  • Monitor payment flows, operational dashboards, alerts, and system monitoring tools to identify exceptions, anomalies, and service disruptions.
  • Liaise with internal teams (Operations, Technology, Compliance) and external stakeholders (banks, partners) to resolve issues promptly
  • Ensure all investigations are completed within defined timelines and in line with service level agreements
  • Maintain accurate records of investigations, resolutions, and audit trails
  • Support reconciliation processes and ensure alignment between payment systems and records
  • Escalate critical issues and risks in a timely manner to relevant stakeholders
  • Ensure compliance with regulatory requirements, internal controls, and AML/CFT guidelines
  • Participate in process improvement initiatives to enhance efficiency, accuracy, and control
Requirements
  • Bachelor’s degree or diploma in Computer Science or a related field.
  • 3–6 years of experience in payments, or settlement investigations, technical operations, production support, systems analysis, or a related function.
  • Ability to analyse application logs and troubleshoot transaction processing issues.
  • Basic understanding of APIs, system integrations, databases, and transaction processing workflows.
  • Familiarity with SQL or database querying for investigation and reconciliation purposes is advantageous.
  • Exposure to production support, incident management, or technical troubleshooting environments is preferred.
  • Strong communication skills and ability to work with cross-functional teams.
Stay updated with AXS by signing up for our newsletter

Personal

Business

About AXS

Contact Us

©2026 AXS Pte Ltd. Company Registration No. 199405882Z

Search

Suggested results