AXS m-Station is a mobile application that allows you to make payments on your mobile devices with internet connection. It is an extension of AXS Network that caters to users who are constantly on-the-go.

No, the services provided are FREE except for Condo/Bldg (MCST).

There is a service fee of $0.50 for all Condo/Bldg (MCST) payments. Service fee waiver promotion may apply time to time. Do check the service page to find out more.

The AXS app is currently available for download in Singapore, Malaysia* and Indonesia*.

*Please note that only Singapore-issued debit and credit card can be used to make payment.

“My Favourites” is a function only available on AXS app, designed for storing and accessing your payment information securely.

To access this function, a passcode is required to ensure the protection of your payment information. In addition, all payment information is stored locally on the device which AXS app is installed.

If you have forgotten your passcode, you will need to reset and create a new passcode by selecting “Account” > “Settings” > “Passcode” (turn off your passcode function and then turn it on again to reset your passcode).

* Do note that all payment information stored under “My Favourites” and “History” will be cleared and cannot be retrieved.

If you delete AXS app, all information stored under “My Favourites” and “History” locally will be deleted and irretrievable.

Customers are encouraged to backup app data to an external backup device or cloud services to avoid app or data loss.

Learn how to back up your app data here

No, you will not be able to. All your payment information will be cleared and cannot be retrieved if the passcode function is turned off.

You will not be able to view or transfer payment information to a different device as the payment information is stored locally on one specific device.

“My Deals” is a reward program specially designed for AXS app users, to thank you for downloading and using the AXS app. These rewards will be given in the form of an eCoupon in “My Deals”.

The eCoupon will be issued to you after meeting the stated promotion requirements and it can be redeemed via the process stated in said eCoupon.

No, this set up is a one-time process by the Bank and is only prompted if you are making payment using DBS d2pay (via eNETS) for the first time. During this setup process, you are required to designate a DBS Bank/POSB savings or current account as your default debiting account and the daily payment limit. The selected account and daily limit will be used for all your future DBS d2pay transactions.

After the initial set up, the amount will be deducted from your designated account and paid to AXS automatically.

Here is the process for the one-time DBS d2pay setup.

For more information on DBS d2pay, please refer here

Yes, you may choose to make partial payment for your bills, Condo/Bldg, Home Services, Student Services and Pay Any Bills as long as it meets the minimum payment amount set by the respective billing organisations.

Payment for bills, top-ups and eServices can be made in the same transaction.

Fines, Condo/Bldg, Student Services and Pay Any Bills payment has to be performed in separate transactions.

For fines, you can pay up to 8 fines in a single transaction.

For bills, top-ups and eServices, you can add up to 8 payments in a single transaction.

For Condo/Bldg, Home Services, Student Services and Pay Any Bills, you can only make 1 account payment in a single transaction.

If you have more than 8 bills to pay, please perform a new transaction for the remaining payments.

You will have to perform a new transaction for the remaining payments.

If your payment is successful, you will see a transaction successful screen and receive an eReceipt for the transaction via email (if email is being set-up).

If your payment is not successful, you will see a transaction unsuccessful screen. Follow the on-screen instructions to make your payments again.

For bills and fines payment, please allow at least 2 working days for your payment to be reflected at your service provider’s end.

For top-ups, the top-up amount may take up to 15 minutes to be updated to your prepaid card.

For LTA e-Day Licence, your purchase and enquiry will be immediate.

For Condo/Bldg, Home Services, Student Services and Pay Any Bills, the fund will be transferred to the Managing Agent or MCST/service merchant within 7 – 14 working days.

AXS adopts/implements the latest industry security standards and looks to consistently upgrade our system to ensure your transactions are secure and confidential.

Users are advised to close the payment application after you have completed your transaction.

For more tips to enhance online security, please go to “Account > About the App” > “Security Tips”.

Should you encounter any discrepancies, please contact AXS customer service at 6560 2727.

Operating Hours:
Weekdays: 8.30am – 8.30pm
Weekend/PH: 8.30am – 6pm

Please provide the following information to the customer service officer to facilitate your transaction inquiry.

You can find it under History; Stop Payment button will appear for transaction(s) eligible to stop.

Refunds will be processed and credited to you through AXS Receive within 5 working days. Find out more about AXS Receive.

Yes, Stop Payment is only available before the selected bill(s) are processed and updated to the respective billing organization(s).

Yes, a $5.00 service fee is applicable for each Stop Payment request, regardless of the number of bill(s) in each Stop Payment request.

No additional document submission is required for Stop Payment on AXS app. If you request Stop Payment through AXS customer service, documents submission will be required.

It may be due to one of the following reasons:

When you select Stop Payment, you will be able to select the bill(s) you wish to stop payment processing for.

Yes, you may request Stop Payment for another bill in the same transaction if the bill has not been processed and updated to the billing organization. A $5.00 service fee will be applicable for this new Stop Payment request.

You may contact AXS customer service at 6560 2727 for assistance.

Operating Hours:
Weekdays: 8.30am – 8.30pm
Weekend/PH: 8.30am – 6pm

You would not be able to request Stop Payment, however you may contact AXS customer service at 6560 2727 or the respective billing organization for assistance.

You would not be able to request Stop Payment on AXS app. Please contact AXS customer service at 6560 2727 for assistance.

Once Stop Payment request is completed, you will not be able to cancel it. You may make a new bill payment.

Making payment with a saved card is more and secure as you would not need to enter your card information during payment. This also enables you to complete your transaction faster and more conveniently.

1. 1. The following criteria must be met for your card to be saved:
   2. The card must be a Mastercard, and
   3. A passcode must be set up in AXS app.

You can save a maximum of 6 debit or credit cards.

After entering your card information, a unique account number will be generated for this saved card. Future payments will be made using this unique account number, instead of your card information.

Only the unique account number generated for each saved card is stored in the app, and it is encrypted using the app passcode. This unique account number is valid only within the AXS app.

Yes, you can delete saved cards at any time. Simply select the debit or credit card you wish to remove and select “Delete Card” at the bottom of the screen.

At the payment mode selection screen, select your preferred saved card for payment. You will be prompted to enter a One-Time Password (OTP) sent to your credit card bank registered mobile phone number to complete payment.

No, you cannot edit the information of a saved card. Each saved card has its own unique account number for security reasons. If you card is replaced, you will need to delete the current saved card and add the new replacement card.

AXS Receive is a free service that allows registered users to consolidate, track, and receive money and information from participating corporate organizations.

This service is open to all Singaporeans and Singapore Permanent Residents with a bank account registered with PayNow (NRIC-linked).

No, AXS Receive is free to use.

Go to AXS app and select “Receive” under “Account” to register.

Requirements:

• • Sign in to Myinfo using Singpass (for authentication and to receive your Name, NRIC number, Contact number, and Vehicle number, if any).
  • A bank account registered with PayNow using your NRIC number.

With AXS Receive of sign-up, you will

You can only register one NRIC number per mobile device.

The AXS Receive registration on the old mobile device will be deleted and the AXS Receive profile on the new mobile device will be activated.

You may request Stop Payment and refund for eligible transaction(s) made on AXS app. Find out more about Stop Payment.

You will receive push notifications and emails via the AXS app. Ensure push notifications are enabled for the AXS app.

It will take about 5 working days upon receiving instructions from the business organizations.

Your details are verified through Singpass Myinfo and PayNow.

Your information is encrypted and stored securely on your mobile device and in AXS databases.

Yes, if a payment credit fails, you will receive a push notification and email.

To resolve the issue:

• Ensure your NRIC is set up correctly for PayNow via your internet/mobile banking.
• After setup, contact AXS Customer Service at 6560 2727 for assistance.
• Operating Hours:
  • Weekdays:30am – 8.30pm
  • Weekends/PH:30am – 6pm

The following services are now available on Marketplace:

We are looking into introducing more services in the upcoming version releases.

Purchasing Vouchers is simple.

Unsure how to redeem your purchased vouchers? View the video tutorials below.

Purchasing Deals items are simple.

Pay+Earn is a payment option available on AXS app which enables you to earn credit card points, miles or cashback* for every successful bill payment transaction when you use your preferred card.

Please note a fee of 2.5% of the total payment amount is chargeable upfront. In the event that the user requested for a refund of transaction amount due to his/her negligence, this Pay+Earn fee will not be refunded.

*Card issuing banks reserve the right to update eligible transactions for rewards issuance from time to time. AXS makes no warranties on points rewarded by banks, cardholders should check with card issuing bank for details.

You will need to have a valid Singapore-issued credit card (Mastercard/Visa), excluding Citibank and HSBC cards.

You can make payments to all services on AXS app except Credit Cards and Loans.

Using Pay+Earn is simple.

* the rewards earned is as per your credit card rewards programme.

Yes, any Singapore issued credit card (Mastercard/Visa) is accepted, excluding Citibank and HSBC cards.

Yes, the Pay+Earn fee will also be eligible for rewards computation.

The amount of points, miles or cashback you earn is based on the credit card you used to make the bill payment. Please check with your card-issuing bank on the rewards detail.

This is a payment mode that allow users to apply for loan(s) offered by the Bank(s) and to use the approved loan fund to make payment on AXS app.

Pay with Loans is currently available on AXS app and will be available on AXS web soon.

You may pay for any services with Pay with Loans (if this payment mode is available).

For the initial launch, DBS/POSB Personal Loan and DBS/POSB Balance Transfer are available. More loan products may be added in the future.

Eligibility is dependent on the requirements set out by the Bank for their individual loan product.

DBS/POSB Personal Loan

If you are a Singaporean, you are eligible without loan tenure restriction.

If you are a Foreigner, you are eligible but the loan tenure will be restricted to 12 or 24 months only.

DBS/POSB Balance Transfer

Everyone is eligible without loan tenure restriction.

At payment mode selection page,

If your loan application is not approved, please choose another payment mode to complete your payment.

If your loan application is approved but the payment is unsuccessful, the approved loan amount will remain in your deposit account and no deduction will be made. Please select another payment mode to complete your payment.

The loan amount you can apply for differs for each loan product.

DBS/POSB Personal Loan/ Balance Transfer

Minimum loan amount = S$500
Maximum loan amount = your eligible credit limit or S$199,900, whichever is lower
(loan amount must be in multiples of S$100)

Pay with Loans is available from 8am to 11:30pm daily except for the last day of the month, which is available from 8am to 8:30pm.

You may make payment to any corporate organization using their UEN, or rental payments using UEN or NRIC/FIN.

A processing time of 5 working days is required to complete payment.

The minimum payment amount is $300.00 and maximum payment amount is $9999.99.

You may complete payment with Mastercard and Visa credit card issued in Singapore, excluding Citibank and HSBC cards.

Once the payment transaction is completed successfully, an eReceipt will be emailed to you and a payment notification will be emailed to the recipient email address entered during the transaction.

A payment notification will be emailed to the recipient email address entered during the transaction.

If the payment to recipient using UEN or NRIC/FIN failed, we will refund the total payment amount inclusive of service fee back to your Mastercard/Visa card used to complete payment.

You may request stop payment and refund within 24 hours after you have completed payment, please note a stop payment service fee of $5.00 applies. To request stop payment, please contact AXS customer service at 6560 2727 for assistance.

Operating Hours:

• Weekdays: 8.30am – 8.30pm
• Weekend/PH: 8.30am – 6pm

You are unable to request stop payment as your payment is processed for transfer to the recipient UEN or NRIC/FIN.

If the recipient UEN or NRIC/FIN is not valid, the payment will be rejected and refunded back to your Mastercard/Visa card.

If the recipient UEN or NRIC/FIN is valid, you will need to contact the recipient or your card issuing bank for refund assistance.

You will need to enable passcode to use My Vault.

You can access stored data and documents in one place within AXS app.

To start, go to “Account > My Vault” on AXS app, select the relevant folder and tap Add to start adding information and documents. Once information and documents are entered, tap Save to store information.

To add customized folder, select Add Folder and enter the folder name. You can now start adding information and documents in this new folder. Up to 3 customized folders may be added.

All saved information and documents are stored in your local device memory securely, the data are not shared with AXS.

My Vault information and documents will be deleted together with all payment information. AXS is unable to retrieve and restore My Vault data as it is stored in your local device memory and not shared with AXS.

My Vault information and documents will be restored if you have selected to backup AXS app data to your selected cloud back-up service.

File size is limited to maximum 10 MB, and also subjected to your local device storage space.

The acceptable file formats are all image file formats (eg. jpg, png) and PDF.