There are no additional charges beyond the parking fees charged by the carpark operator.

• No, if you have signed up on the AXS Drive app and the car park is a participating location, your CashCard will not be debited.
• The parking fee will be charged to the payment card saved in the app.

For a smoother parking experience, we place a $5 temporary hold on your credit or debit card when you enter the car park. This ensures sufficient funds are available to cover your parking fee for a hassle-free exit.

Illustration on how it works:
Step 1: A $5 holding amount will be placed when you park.
Step 2: Once you exit the car park, the actual parking fee will be charged.
Step 3: Holding amount will be released back to the card.

 

For example:

• • Parking fee: $8
  • Temporary hold: $5
  • After exit: $8 will be charged, temporary holding amount of $5 will be released.
  • Note: Depending on your card issuer, the holding amount may appear as a pending transaction on your bank statement.

When you exit the car park, the actual parking fee will be charged to your card, and the temporary hold amount will be released back to your card.

 

For example:

• Temporary hold: $5, this may appear as “AXS Drive -$5.00 (pending)” on your bank statement.
• Actual parking fee: $8, this will be reflected as “AXS Drive -$8.00 (pending)” on your bank statement. This will be the actual fee that is charged to your card.
• Release temporary hold: $5. Card issuer will remove “AXS Drive -$5.00 (pending)” from your bank statement.

Important Notes:

• The temporary hold may appear as a pending transaction on your bank statement.
• The release of the hold may take several business days to reflect back in your account, depending on your card issuer.
• This ensures a seamless parking experience without requiring additional charges beyond the actual parking fee.

 

Before exiting the car park:

• • Open the AXS Drive app and go to “Parking Privileges”.
  • Select your car park location and scan your complimentary ticket.
  • Your ticket will appear under Parking Privileges.

Upon exit:

• • The complimentary ticket will be applied.
  • Any remaining balance will be charged to your saved payment card

 

Note: You must have at least one valid payment card in your account to use this function.