AXS Drive - Your ultimate motoring companion






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Frequently asked questions
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There are no additional charges beyond the parking fees charged by the carpark operator.
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- No, if you have signed up on the AXS Drive app and the car park is a participating location, your CashCard will not be debited.
- The parking fee will be charged to the payment card saved in the app.
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For a smoother parking experience, we place a $15 temporary hold on your credit or debit card when you enter the car park. This ensures sufficient funds are available to cover your parking fee for a hassle-free exit.Illustration on how it works:
Step 1: A $15 holding amount will be placed when you park.
Step 2: Once you exit the car park, the actual parking fee will be charged.
Step 3: Holding amount will be released back to the card.For example:-
- Parking fee: $8
- Temporary hold: $15
- After exit: $8 will be charged, temporary holding amount of $15 will be released.
- Note: Depending on your card issuer, the holding amount may appear as a pending transaction on your bank statement.
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When you exit the car park, the actual parking fee will be charged to your card, and the temporary hold amount will be released back to your card. For example:
- Temporary hold: $15, this may appear as “AXS Drive -$15.00 (pending)” on your bank statement.
- Actual parking fee: $8, this will be reflected as “AXS Drive -$8.00 (pending)” on your bank statement. This will be the actual fee that is charged to your card.
- Release temporary hold: $15. Card issuer will remove “AXS Drive -$15.00 (pending)” from your bank statement.
Important Notes:
- The temporary hold may appear as a pending transaction on your bank statement.
- The release of the hold may take several business days to reflect back in your account, depending on your card issuer.
- This ensures a seamless parking experience without requiring additional charges beyond the actual parking fee.
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Before exiting the car park:
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- Open the AXS Drive app and go to “Parking Privileges”.
- Select your car park location and scan your complimentary ticket.
- Your ticket will appear under Parking Privileges.
Upon exit:
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- The complimentary ticket will be applied.
- Any remaining balance will be charged to your saved payment card.
Note: You must have at least one valid payment card in your account to use this function.
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