You can update your payment card details in AXS Drive at any time. When doing so:

• A pre-authorisation check will be performed on the new card.
• Only valid Mastercard or VISA cards are accepted (prepaid and foreign cards are currently not supported).
• Your ERP payment service requires at least one valid card on file to remain active.

You are strongly advised to immediately update your payment method with a valid card to prevent automatic account termination after the 24-hour grace period.

Once a new card is added, the system will automatically retry payment collection for any unsuccessful or outstanding transactions.

You must update your ERP Payment registration in AXS Drive when there is a change in IU/OBU label, vehicle number or owner ID. Otherwise:

• ERP fees for outdated IU/OBU label, vehicle number or owner ID will still be applied to your account. AXS will continue processing charges based on the previously registered information until the update is completed.
• Payment of ERP fees for your outdated vehicle or owner details will not be processed through AXS Drive. You will need to insert your stored value card in your vehicle’s IU/OBU when crossing ERP gantries.

To update your ERP Payment details:

1.  Tap on the ERP Payment tile in the AXS Drive mobile app.
2. Select “View and Manage ERP Payment”.
3. Tap on “View Vehicle List”, then choose the relevant vehicle.
4. Enter your updated vehicle number or, IU/OBU label.
5. Acknowledge the Terms & Conditions and submit your update request.

To update your ERP Payment details:

1. Tap on the “ERP Payment” tile in the AXS Drive mobile app.
2. Select “View and Manage ERP Payment”.
3. Tap on “View Vehicle List”, then choose the relevant vehicle.
4. Deregister your vehicle from ERP Payment.
5. You can reregister for ERP Payment with your new owner ID.

Once your update request is submitted, AXS will forward it to LTA for processing, which typically takes up to 3 working days.

• If the update is successful, you’ll receive a push notification and email confirming the update and its effective date.
• If the update is unsuccessful, you’ll be notified via push notification and email, along with the reason for rejection. You may then submit a new update request.

• Add a new valid card to your AXS Drive account, or
• Top up your existing debit card to cover any outstanding amount,
• Do this within 24 hours of receiving the suspension notice.
• Once the outstanding amount is cleared, your ERP Payment account will return from “Suspended” status to “Active” status.

An ERP Payment account may be suspended due to:

• An expired or invalid card
• Failed payment due to insufficient funds

AXS will notify you via push and email. If no valid card is added within 24 hours, your account will be terminated, and LTA will be notified to terminate payment service via AXS Drive.

You may receive a notification from AXS if the Land Transport Authority (LTA) informs us of a change in your vehicle details (e.g., vehicle number or IU/OBU label).

AXS will continue to process ERP Payment charges based on the previously registered details until your ERP Payment account is updated.

Yes. During the 24-hour suspension period, your ERP Payment account remains temporarily active and will continue to accumulate ERP charges. This happens if there is an invalid or expired card, or payment failure.

You are strongly advised to immediately update your payment method with a valid card to avoid further charges and prevent automatic account termination after the 24-hour grace period.

You can add your new card in Drive account to continue to enjoy Drive services.

You can remove the cancelled or terminated payment card from your Drive account.

Payment for your ERP fees will be reflected “AXS Drive: ERP”.

ERP fees payment will be processed within 3 days or if transactions to be processed reaches $20 (Processing status), whichever comes first.

The exact timing of when these charges appear on your bank statement depends on your card issuer’s processing timeline.

You can view your ERP transactions by following these steps:

1. Opening the AXS Drive mobile app
2. Click on Transaction History

You will be able to sort by:

• Date/time
• Transaction Category (select “ERP”)

Fields shown include: Date/time, vehicle number, ERP location, and ERP charges. You can download the statement in PDF format with up to 6 months of history.

You must register for the ERP Post Payment service on AXS Drive and link a valid Mastercard or VISA credit/debit card. ERP charges will be processed within 3 days or if transactions to be processed reaches $20 (”Processing” status), whichever comes first.

Most ERP payments are processed within 3 days. Occasionally, it may take a little longer due to factors such as pending earlier charges or a longer processing period. Once the system completes the checks, your payment will go through.