Stay Alert: Beware of phishing emails/websites impersonating AXS. Always verify that you are on the official AXS website before making any payment. If in doubt, call our Customer Service at 6560 2727.Always verify that you are on the official AXS website before making any payment. If in doubt, call our Customer Service at 6560 2727.
Tap on the “EV Charging” tile on Drive homepage. Members will be redirected to our partner’s webpage to start a charging session with the following options:
Selecting a charger from the map view
Choosing a charger from your favourites
Browsing the list view of available charger or
Scanning the QR code at the charger after you’ve plugged in (for supported partner chargers)
Note: If you face an error page, we recommend that you close the application and relaunch the application.
You can go to the AXS Drive app, tap on EV Charging, and check the session status or stop the session if needed.
You can view payment receipt in AXS Drive “Transaction History” tile on the homepage.
You can access EV charging history or status of your charging session through our partner’s webpage:
Go to “EV Charging”, you will be redirected to our partner’s webpage
Tap on “Account”
Tap on “Charging History” to view your past sessions and receipts.
EV charging fees are set by the charging partner and are typically based on the cost per kWh. Additional fees, such as minimum charges and idling fees, may also apply.
Temporary Hold: A minimum of $50, determined by the charging partner. This may appear on your bank statement as “AXS Drive -$50.00 (pending).”
Actual EV charging fee: $20. This will be reflected as “AXS Drive -$20.00” on your bank statement. This will be the actual fee charged to your card.
Release of temporary hold: $50. The card issuer will remove “AXS Drive -$50.00 (pending)” from your bank statement.
Please note: If you have entered a charging point in one of our participating carparks, you will see two separate temporary hold records: a $5 temporary hold for parking and a $50 temporary hold for EV charging.
You will only be charged the actual EV Charging fee, and the remaining pre-authorized amount will be released to your card.
