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Frequently asked questions

  • It is a portal that enables you to apply for your NParks camping permit on AXS Station (kiosk), AXS e-Station (Online) and AXS m-Station (mobile) from the following parks: East Coast Park, Pasir Ris Park, West Coast Park and Pulau Ubin.

  • You may apply camping permit for East Coast Park, Pasir Ris Park, West Coast Park and Pulau Ubin.

  • You are required to apply for camping permit for weekdays and weekends, including public and school holidays.

  • You can apply for camping permit if you are 16 years old and above, have valid residential address in the Republic of Singapore, do not have any existing camping permit, and do not exceed the limit of 4 days of camping days per month.

  • You are allowed to start camping at your chosen site from 9am on the day of permit to 9am the following day.

  • No. Your camping permit is non-transferrable. You are responsible for the cleanliness of the camping area during the validity period of the permit.

  • Currently, there is no charge for camping permit application.

  • You can apply for a permit for one tent at a time. A new permit can only be applied after the current one expires.

  • Yes, you may only apply for a maximum of 4 days of camping per month.

  • No, you are only allowed to apply for one camping permit at a park at a time. After the current permit expires, you may then apply for a camping permit at another park.

  • Yes, you may. Simply select your choice of camping area in your application.

  • The camping group must comprise 1 main applicant and up to 5 accompanying campers.

    1. For application via AXS e-Station/m-Station, SingPass retrieval will be required.
    2. For application via AXS Station, please scan your NRIC/FIN and provide the NRIC/FIN numbers of all campers.

  • Yes, you need to complete the application within 15 minutes from the time of park area selection.

    1. Upon successful application via AXS e-Station (Online) / AXS m-Station (Mobile), you will receive an acknowledgment email. The permit will be sent to your registered email 48 hours before the camping date.
    2. For applications via AXS Station, you will receive a physical print-out acknowledgment. The permit will also be sent to your registered email 48 hours before the camping date.

  • You may reapply. The area you previously selected may not be available immediately as it is reserved for 15 minutes. If you want to select the same area, please wait for 15 minutes before applying again.

  • Check your inbox to ensure it is not full.

    Check your spam/junk folder in case the email was filtered.

    For assistance, contact AXS Customer Service at:

    1. Hotline: 6560 2727 (Weekdays: 8.30am – 8.30pm, Weekend/PH: 8.30am – 6pm)
    2. WhatsApp: 8102 6213 (6.00pm – 10.00pm, daily)
    3. Email: cs@axs.com.sg

  • Visit any AXS Station to reprint your receipt:

    • Select: Lifestyle or Government > NParks BBQ/Camping Permit > Camping Permit > Reprint Receipt

    Alternatively, contact AXS Customer Service for assistance.

  • No, cancellations due to rain are not allowed.

  • No, cancellations for unused permits are not allowed.

  • No, once your application is confirmed, cancellations are not allowed.

  • A one-time date change is allowed if:

    1. The new camping area is available for the proposed period.
    2. The change is made at least 48 hours before the permit starts.

  • Yes, you can add/remove accompanying campers even after the permit has been issued.

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