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Frequently asked questions

    1. AXS e-Station is an online payment channel that aggregates existing AXS service providers to facilitate one-stop payments for bills, fines, others, eServices and prepaid card top-up for online users anytime, anywhere.
    2. Click here to see the full listing of payment services available on AXS Web.

    1. No, the services provided are FREE except for Condo/Bldg (MCST).
    2. There is a service fee of $0.50 for all Condo/Bldg (MCST) payments. Service fee waiver promotion may apply time to time. Do check the service page to find out more.

  • Fines payment, Top-up and others services have to be performed in separate transactions.

    1. You can choose to receive both a digital and physical receipt of your transaction
    2. To request for digital receipts: enter your email address on the payment summary or “transaction successful” page
    3. To request for physical receipts: It can be printed by selecting the print option located on the top right of the “transaction successful” page.

    1. The compatible browsers for AXS e-Station are as follows:
    2. Edge: version 84 and above
    3. Google Chrome: version 68 and above
    4. Mozilla Firefox: version 61 and above
    5. Apple Safari: version 12 and above
    6. Opera: version 55 and above

    1. We currently accept the following payment modes:
      1. eNets
      2. DBS PayLah!
      3. Credit Cards
      4. Debit Cards
      5. Credit Card Instalment Plan
      6. PayNow QR
    2. To pay using your preferred payment mode, simply select the chosen payment method and follow the onscreen instructions!

  • Edge Step 1: Click  (ellipsis icon) in the upper right corner of the browser.
    Step 2: Select Settings.
    Step 3: Under Advance Settings, click View Advanced Settings.
    Step 4: Under Block Pop-ups, click the switch to Off.
    Safari Step 1: Select Preferences from menu bar.
    Step 2: Click Security tab.
    Step 3: Ensure Block Pop-Up Windows is not checked.
    Chrome Step 1: Select Chrome menu on the browser toolbar (Located at the right side of the URL address bar).
    Step 2: Select Settings followed by Show advanced settings.
    Step 3: Under Privacy, click Content settings.
    Step 4: Under Pop-ups, select Allow all sites to show pop-ups.
    Step 5: Select OK to exit dialog box.
    Firefox Step 1: Select Options from menu bar followed by Content.
    Step 2: Un-tick the Block pop-up windows check box.
    Step 3: Select OK to exit dialog box.
    Opera Step 1: Select Tools followed by Preferences (for PC users) or Select Opera followed by Preferences (for MAC users).
    Step 2: Select Windows and click black down arrow opposite Pop-ups.
    Step 3: Select Open all pop-ups.
    Step 4: Select Apply and click OK to exit dialog box.

    We recommend that you temporarily disable the pop-up blocker as it may potentially block certain transaction pages which may prevent you from completing your transaction successfully.

    1. The minimum payment amount is determined by the billing organisation/fines agency/telco.
    2. For eNETS, the maximum payment amount is either the default set by your card issuing Bank or the daily transaction limit set up by you, up to a limit of $9999.99.
    3. For DBS PayLah!, the maximum payment amount is your PayLah! daily transfer limit, up to a limit of $2,000 for DBS/POSB digibank users. For non-DBS/POSB digibank and other Bank users, the limit is $999.
    4. For Credit Cards, the maximum payment amount is your credit limit, up to a limit of $9999.99.
    5. For Debit Cards, the maximum payment amount is either your bank account balance or the daily transaction limit set up by you, up to a limit of $9999.99.
    6. For PayNow QR, the maximum payment amount is either your bank account balance or the daily transaction limit set up by you, up to a limit of $9999.99.

  • Yes, you may choose to make partial payment for your bills or others (Condo/Bldg, Home Services, Student Services) as long as it meets the minimum payment amount set by the respective billing organisations.

    1. For bills payment, you can add up to 20 billing organisations in a single transaction.
    2. For fines payment, you can pay up to 20 fines from an agency in a single transaction.
    3. For prepaid card top-up, you can only perform 1 top-up in a single transaction.
    4. For others (Condo/Bldg, Home Services, Student Services), you can pay 1 Condo/Bldg / Home Service / Student Service in a single transaction.
    5. If you have more than 20 bills or fines to pay, please conduct another transaction for the remaining bills or fines.

    1. For bills and fines payment, please allow at least 2 working days for your payment to be reflected at your billing organisation’s/fines agency’s end.
    2. For top-up, the top-up amount may take up to 15 minutes to be updated to your prepaid card.
    3. For others (Condo/Bldg, Home Services, Student Services), the fund will be transferred to the Managing Agent or MCST/service merchant within 7 to 14 working days.

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