AXS App is a mobile application that allows you to make payments on your mobile devices with internet connection. It is an extension of AXS Network that caters to users who are constantly on-the-go.
No, the services provided are FREE except for Condo/Bldg (MCST).
There is a service fee of $0.50 for all Condo/Bldg (MCST) payments. Service fee waiver promotion may apply time to time. Do check the service page to find out more.
Yes. After a successful transaction, you will receive an eReceipt. Where the eReceipt is sent, and whether you can edit the email address, depends on your login method:
(Ad Hoc Users)
You will need to re-enter your email address each time. You can edit the email address on the Payment Summary page before completing your transaction.
(Passcode Users)
You can edit the email address that your eReceipt will be sent to on the Payment Summary page.
(Social Sign-In Users – Google, Apple, Email)
Your eReceipt will be sent to your registered email address.
If you need to resend the eReceipt or edit the email address:
• Go to History > Select the transaction > Click “Resend eReceipt”
• The email field will be editable there
On the Payment Summary Page, your eReceipt email is visible but not editable.
The AXS app is currently available for download in Singapore, Malaysia, Indonesia, and Vietnam.
*Please note that only Singapore-issued debit and credit card can be used to make payment.
The AXS app is compatible with the following OS versions:
| Devices | Compatible OS |
| Apple iOS smart phone | iOS 12 and above |
| Apple iOS tablet | iOS 12 and above |
| Android smart phone | Android 7.0 (Nougat) and above |
| Android tablet | Android 7.0 (Nougat) and above |
| Huawei smart phone | HarmonyOS 1 and above |
| Huawei tablet | HarmonyOS 1 and above |
“My Favourites” is a function only available on AXS app, designed for storing and accessing your payment information securely.
To access this function, an account is required to ensure the protection of your payment information. In addition, all payment information is stored locally on the device which AXS app is installed.
If you’ve forgotten your passcode, you will need to reset it and create a new one.
To do this:
1. Go to “Account” > “Settings.”
2. Under Enable Passcode, toggle the switch off and swipe to confirm when prompted.
3. Once the passcode feature is turned off, toggle Enable Passcode on again to set up a new passcode.
*Turning off the passcode will erase all your saved payment records under “My Favourites” and “History.”
Your payment history will start fresh after resetting.
If you turn off the passcode function, all your payment information stored under “My Favourites” and “History ” will be cleared and cannot be retrieved. In addition, some features (e.g. Touch ID) will be disabled.
For existing passcode users:
If you delete the AXS app, all information stored under “My Favourites” and “History” on your device will be permanently deleted and cannot be recovered.
We recommend backing up your app data to an external device or cloud service before deleting the app.
Tip: To avoid data loss in future, sign up with Social Sign On (SSO) before deleting the app. Once you switch to SSO, your data will be synced to your account instead of being stored only on your device.
For Social Sign On users:
Your data will be automatically restored when you reinstall the app and log in using the same social account.
For existing passcode users:
No, you will not be able to. All your payment information will be cleared and cannot be retrieved if the passcode function is turned off.
No, payment information is saved locally on your device. This means it cannot be transferred to another device, and all data will be cleared if the passcode function is turned off.
If you wish to access your payment info across different devices in the future, we strongly encourage you to sign up with Social Sign on (SSO).
For Social Sign On users:
Yes, you just need to sign up for an account AXS App and your details will be saved. When you use a different device, log in with the same details and all your payment details will be there.
Yes, your data is automatically saved to your SSO account. Simply log in on to any device using the same social account and your payment information will appear immediately.
For existing passcode users:
No, you will not be able to view or transfer payment information to a different device as the payment information is stored locally on one specific device.
No, you will not be able to transfer or view your payment information on another device. All Favourites and History data are stored locally on the device they were created.
If you would like your payment information to be accessible across multiple devices, we recommend signing up with Social Sign On (SSO).
For Social Sign On users:
Yes, you just need to sign up for an account on AXS app and your details will be saved. When you use a different device, log in with the same details and all your payment details will be there.
Yes, your data is saved under your SSO account. Simply log in using the same social account on any device, and your Favourites and History will sync automatically.
The AXS Rewards Programme allows you to earn AXS Coins when you make payments through AXS mobile app. These coins can be redeemed for vouchers, discounts, and other exciting rewards.
You’ll automatically earn AXS Coins whenever you pay bills on the AXS app:
• 10 Coins for every unique bill payment
• 15 Coins for every recurring bill payment (after the first setup)
• Bonus: 30 Coins when you pay 3 bills
To start earning AXS Coins, make sure you’re on the latest AXS app version 9.0 or above, and logged in via Google, Apple ID, or Facebook.
Yes. To earn and accumulate AXS Coins, you must be logged in to the AXS app using an account (via Google, Apple ID, or Facebook).
Guest users can still pay bills, but they will not earn Coins.
Coins are valid for 3 years from the month they are issued. For example, coins earned in January 2025 will expire in February 2028.
You can view your coin balance and history in the My Rewards section of the mobile app.
Go to My Rewards in the mobile app. Browse the Rewards Catalogue for available vouchers. Select a reward and redeem using your coins.
We have a multitude of rewards to redeem! Rewards include, AXS Vouchers to offset bill payments, and merchant vouchers (coming soon) to use in participating stores or online.
No. Only one voucher can be applied per transaction.
Yes. You’ll receive push notifications and email reminders before expiry.
All unused coins and vouchers will be forfeited and cannot be reinstated.
If your Coins seem to be missing, don’t worry — our team is here to help.
Simply use the Contact Us form in the app and we’ll assist with investigating what happened.
You can view the full T&Cs in the mobile app under My Rewards or click here (link-to-T&C).
Referral rewards are only awarded after your friend completes their first unique bill payment of at least $5 on the AXS app.
Please also note that each user can receive rewards for up to 10 successful referrals.
No. AXS Coins are non-transferable and can only be used within your own AXS account.
Coins are tied to the account you log in with (via your registered email and social login such as Google, Apple ID, or Facebook).
Yes. As long as you log in using the same account details (the same registered email and social login such as Google, Apple ID, or Facebook), your Coins and rewards will remain available.
No. Coins are awarded only for unique bill payments within each month.
Add a bill to your payment summary and select which AXS Voucher you would like to use to offset that bill.
To get started, simply go to the redeemed reward in the app and refer to the “How it works” section for full instructions.
Depending on the reward, you may need to:
For AXS Vouchers, only one voucher can be used per transaction.
For merchant vouchers, please refer to the Terms and Conditions for the voucher.
Most rewards in the Rewards Catalogue can be redeemed with no limit.
However, campaign-specific rewards may have a redemption cap per user. Please refer to the reward details for any applicable limits.
If the redemption was successful, the reward will appear in My Vouchers. If not, your coins will remain in your wallet.
Our rewards is currently only on AXS mobile app. We might expand this programme to other channels soon, so stay tuned!
No. Singpass verification is not required.
However, you must be logged in with an AXS account via Google, Apple ID, or Facebook to access the Rewards Programme and earn Coins.
If you encounter an issue when using your voucher code, we recommend reaching out to the merchant directly first, as they may be able to assist with the redemption.
If the merchant is unable to resolve the issue, please contact the AXS team via the Contact Us form in the app — we’ll be happy to help investigate what happened.
No. Each user may only earn AXS Coins from one registered account.
Creating duplicate accounts may result in the forfeiture of Coins and rewards.
In general, yes — AXS Coins are earned on bill payments made with all supported payment methods, unless stated otherwise.
AXS may adjust or restrict Coins eligibility for certain payment methods from time to time.
In general, yes — AXS Coins are earned on payments to all supported billing organisations, unless stated otherwise.
AXS may adjust or restrict Coins eligibility for certain billing organisations from time to time.
No. Participation is free.
Yes, Touch ID is now integrated into AXS app, for Apple devices with Touch ID capability. Now, you can unlock AXS app by scanning your fingerprint, without entering the app passcode.
Touch ID is available on all AXS app versions, for Apple devices with Touch ID capability.
To enable Touch ID, please follow these steps.
Note: Please ensure that Touch ID is enabled on your device(s). Enabling Touch ID allows the fingerprints registered on your mobile device to access the AXS app.
No, “Enable Touch/Face ID” function will be deactivated if AXS app passcode is not created.
Yes, you can. Simply press the “Cancel” option when prompted to scan your fingerprint and you may enter your passcode in the next screen.
No, your payment information will still remain. The payment information will only be cleared if you turn off your passcode.
You may try one of the following.
Yes, you can unlock the AXS app by scanning your face without entering the app passcode. (Note: Face ID is only available on iPhone X and onwards.)
Face ID is available on all versions of the AXS app, starting from iPhone X onwards.
To enable Face ID, please follow these steps.
Note: Please ensure that Face ID is enabled on your device(s). Enabling Face ID will allow the registered face(s) on your mobile device to access the AXS app.
No, “Enable Touch/Face ID” function will be deactivated if AXS app passcode is not created.
Yes, you can. Simply press the “Cancel” option when prompted to scan your fingerprint and you may enter your passcode in the next screen.
No, your payment information will still remain. The payment information will only be cleared if you turn off your passcode.
You may try one of the following.
Yes, it is only available for all Android devices which have Fingerprint authentication function. Now, you can unlock AXS app by scanning your fingerprint, without entering the app passcode.
Fingerprint login is currently available on all versions of AXS app, for all Android mobile devices with Fingerprint authentication function.
To enable Fingerprint Login, please follow these steps.
Note: If you enable Fingerprint Login, fingerprints registered on your mobile device will be able to access AXS app.
No, “Enable Fingerprint Login” function will be deactivated if AXS app passcode is not created.
Yes, you can. Simply press the “Cancel” option when prompted to scan your fingerprint and you may enter your passcode in the next screen.
No, your payment information will still remain. The payment information will only be cleared if you turn off your passcode.
You may try one of the following.
My Deals is an exclusive rewards programme for AXS app users. Rewards are issued as eCoupons under My Deals after promotion requirements are met and can be redeemed based on the instructions provided.
My Deals
The legacy section that stores eCoupons/ vouchers from earlier campaigns. For older campaigns, eCoupons may still be delivered here and its redemption will follow the steps stated in each eCoupon.
Rewards
A newer and consolidated hub for current rewards and promotions, primarily to view and use your rewards going forward.
No. The setup is a onetime process and is only required when you use DBS d2pay (via eNETS) for the first time.
During the setup, you will:
These details will be used automatically for all future DBS d2pay payments. Once setup is completed, payment amounts will be deducted automatically from your selected account.
One-time DBS d2pay setup steps:
For more information, please refer to DBS d2pay.
Some billing organisations require NRIC information to verify your identity, especially if details are entered incorrectly or cannot be validated. This helps ensure that payments are processed securely and prevents unauthorised or incorrect transactions.
Your information is handled securely and used only for verification purposes, in accordance with applicable data protection regulations.
Minimum Payment Amount:
Maximum Payment Amounts by Payment Method:
Partial payments are generally allowed, but this depends on the requirements set by the respective billing organisation.
For bills, Condo/Bldg, Home Services, Student Services, and Pay Any Bills, partial payments may be made if the billing organisation allows it and the minimum payment amount is met.
Fines payments generally do not allow partial payments and must be paid in full. If you’re unsure, please check the payment requirements shown in the app before proceeding.
Payment for bills, top-ups and eServices can be made in the same transaction.
Fines, Condo/Bldg, Student Services and Pay Any Bills payment must be performed in separate transactions.
The number of payments you can make depends on the payment type and billing organisation:
If you have more payments to make beyond these limits, please complete them in separate transactions.
You will have to perform a new transaction for the remaining payments.
If your payment is successful, you will see a Transaction Successful screen and receive an eReceipt via email (if email is set-up).
If your payment is not successful, you will see a Transaction Unsuccessful screen. Follow the on-screen instructions to retry your payment.
If you are unsure of the payment status, go to Transaction History to check the status of your transaction.
If the transaction shows Pending, tap the Check Status button on the transaction details page.
Payments for bills and fines will typically be reflected within 2 working days at the billing organisation’s or fines agency’s end.
For top-ups, the top-up amount may take up to 15 minutes to be updated to your prepaid card.
For LTA e-Day Licence, your purchase and enquiry will be immediate.
For Condo/Bldg, Home Services, Student Services and Pay Any Bills, the fund will be transferred to the Managing Agent or MCST/service merchant within 7 – 14 working days.
AXS adopts/implements the latest industry security standards and looks to consistently upgrade our system to ensure your transactions are secure and confidential.
Users are advised to close the payment application after you have completed your transaction.
For more tips to enhance online security, please go to “Account > About the App” > “Security Tips”.
Should you encounter any discrepancies, please contact AXS customer service at 6560 2727.
Operating Hours:
Weekdays: 8.30am – 8.30pm
Weekend/PH: 8.30am – 6pm
Please provide the following information to the customer service officer to facilitate your transaction inquiry.
Recurring Payment on AXS app helps organize and automate bill payments, giving you control and convenience when and how to pay.
This service is available on AXS App, go “Account” and look for “Recurring Payment”.
You may pay to most billing organizations available on AXS App except for fines, top-ups and eServices.
Recurring Payments currently accept Mastercard only. Additional payment options will be introduced gradually.
Your NRIC/FIN is the primary identifier for your Recurring Payment setup and is used to verify and retrieve Recurring Payment details for payment processing.
After the first successful Recurring Payment setup with Singpass, you will only need to verify with your AXS App passcode or biometric login to add new bills to Recurring Payment.
Go to AXS m-Station > Account > Recurring Payment to manage your settings. You can edit the following:
Your Recurring Payment setup is linked to your NRIC/FIN. If you update it, you will no longer be able to view or manage the recurring bills linked to the previous NRIC/FIN.
Yes, you may log in with Singpass to retrieve your Recurring Payment setup.
You will receive a push notification and email in these scenarios:
You will receive an eReceipt by email. Transaction status will also be reflected under History.
You may delete the wrong bill arrangement in AXS m-Station > Account > Recurring Payment and set up a new recurring payment arrangement for the correct bill.
You may go AXS m-Station > Account > Recurring Payment to edit recurring payment date and payment amount (where applicable).
Your Recurring Payment transaction will fail, you will receive a push notification and email to inform you of the unsuccessful transaction. Please make payment separately for the affected bills and ensure there is sufficient fund available on your payment card or payment option on the next Recurring Payment date.
Your Recurring Payment transaction will fail, you will receive a push notification and email to inform you of the unsuccessful transaction. Please make payment separately for the affected bills.
To continue Recurring Payment for the affected bills, please delete the setup under your old payment card or payment option and set up a new Recurring Payment.
When your credit/debit card is expiring, you will receive a push notification to update your card details. Please proceed to AXS App > Account > Recurring Payment to enter your new card details and complete bank authentication.
Once a Recurring Payment has been processed, it cannot be stopped manually.
Stop payment requests can only be made before the payment is processed and must be done via AXS customer support. Please contact:
You may be asked to renew your Recurring Payment authorization from time to time as required by the payment option providers. You will be notified via push notification and email, please proceed to AXS App> Account > Recurring Payment to complete renewal process.
Your Recurring Payment setup is linked to your NRIC/FIN, when you update to a different NRIC/FIN you will no longer be able to view or manage the list of recurring bills linked to the previous NRIC/FIN.
Stop Payment on AXS app allows you the option to stop payment processing for completed transaction(s). A service fee of $5.00 is applicable for each Stop Payment request.
You can find it under History; Stop Payment button will appear for transaction(s) eligible to stop.
Approved refunds will be credited to your PayNow-NRIC bank account (linked to your Singpass NRIC) within 5 working days.
If you have questions about your refund, please contact AXS customer service at 6560 2727.
Yes, Stop Payment is only available before the selected bill(s) are processed and updated to the respective billing organization(s).
Yes, a $5.00 service fee is applicable for each Stop Payment request, regardless of the number of bill(s) in each Stop Payment request.
No additional document submission is required for Stop Payment on AXS app. If you request Stop Payment through AXS customer service, documents submission will be required.
It may be due to one of the following reasons:
When you select Stop Payment, you will be able to select the bill(s) you wish to stop payment processing for.
You may request a Stop Payment for another bill in the same transaction if it has not yet been processed or updated to the billing organisation. A $5.00 service fee applies for each new Stop Payment request.
You would not be able to request Stop Payment. Please contact AXS customer service at 6560 2727 or the respective billing organization for assistance.
You would not be able to request Stop Payment, however you may contact AXS customer service at 6560 2727 or the respective billing organization for assistance.
You would not be able to request Stop Payment on AXS app. Please contact AXS customer service at 6560 2727 for assistance.
No. Once a Stop Payment request has been completed, it cannot be cancelled. If you still need to pay the bill, please make a new payment separately.
Saving a payment card allows you to pay faster and more securely, as you won’t need to reenter your card details for future transactions. This makes checkout more convenient and seamless.
To save a payment card, the following criteria must be met:
You can save a maximum of 6 debit or credit cards.
Yes. Only a unique, encrypted account number is stored in the app. It does not contain your actual card details and can only be used within the AXS app.
Yes, you can delete saved cards at any time. Simply select the debit or credit card you wish to remove and select “Delete Card” at the bottom of the screen.
At the payment mode selection screen, select your preferred saved card. You will be prompted to enter a One-Time Password (OTP) sent to your credit card bank’s registered mobile number to complete the transaction.
No, you cannot edit the information of a saved card. Each saved card has its own unique account number for security reasons. If you card is replaced, you will need to delete the current saved card and add the new replacement card.
AXS Receive is a free service that allows registered users to receive, track, and manage payments and refunds from participating organizations.
This service is open to all Singapore Citizens and Singapore Permanent Residents with a PayNow-NRIC linked bank account, and is commonly used for refunds processed by AXS.
No, AXS Receive is free to use.
Go to AXS app and select “Receive” under “Account” to register.
Requirements:
With AXS Receive of sign-up, you will
You can only register one NRIC number per mobile device.
You may request Stop Payment and refund for eligible transaction(s) made on AXS app. Find out more about Stop Payment.
You will receive push notifications and emails via the AXS app. Ensure push notifications are enabled for the AXS app.
It will take about 5 working days upon receiving instructions from the business organizations.
Your identity and payment details are verified through Singpass Myinfo and PayNow. All information is encrypted and stored securely on your mobile device and within AXS’s secure systems.
No, payments cannot be stopped once processing has begun
You may request a Stop Payment and refund for eligible transactions.
Find out more about Stop Payment via the AXS app.
Yes, if you uninstall the AXS app after receiving a payment notification, the payment will still be credited into your PayNow-linked bank account (NRIC).
Yes, if a payment credit fails, you will receive a push notification and email.
To resolve the issue:
Marketplace is a space where you will find value-added services and good deals, which you can discover, buy and apply, anytime you want.
The following services are now available on Marketplace:
We are looking into introducing more services in the upcoming version releases.
This is a remittance service provided by Aleta Planet, allowing AXS m-Station users to send money securely to China through, Alipay and WeChat. Aleta Planet MES Pte Ltd is licensed and regulated in Singapore by the Monetary Authority of Singapore (MAS).
The minimum amount is S$1.00, and the maximum amount is S$3,000.00.
Standard transfer fee ranges from S$12 to S$30. Promotional transfer fee may apply from time to time, stay informed by checking Marketplace in AXS App (Marketplace > Remittance > Aleta Planet).
UnionPay International, Alipay and WeChat pay is the current accepted payment mode.
For remittance done between 7:00am to 11:00pm, the recipient should receive the fund immediately. For remittance done between 11:00pm to 7:00am, the recipient should expect the fund after 7:00am.
All mainland China bank cards with UnionPay logo are supported to receive UnionPay International remittance transfers. Please ensure the recipient has enabled individual overseas remittance services before proceeding with the transfer.
Please go to Marketplace > Remittance > Aleta Planet > Remittance History to confirm transfer status.
Wandr-E, a brand of Wandr Pte Ltd and a licensed major payments institution regulated by the Monetary Authority of Singapore (MAS), offers a simple, affordable, and accessible platform to transfer funds globally at competitive exchange rates.
You can quickly register for a Wandr-E account and confirm your identity immediately using Singpass Myinfo if all the necessary information is provided.
You can transfer funds to the following countries:
Asia: Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, South Korea, Sri Lanka, Thailand, Vietnam
Oceania: Australia, New Zealand
The minimum amount is S$5.00, and the maximum amount is S$25,000.00 per transaction.
Wandr-E transactions are free. However, a cost-covering fee may be applied in some cases. There are no additional or hidden fees; all fees will be disclosed upfront.
We accept PayNow and Bank Transfer, please include your settlement number as the payment reference.
There are a number of delivery service options, such as bank account transfers, cash collection, and bill payment. The availability of these services varies depending on the country of destination.
The fund transfer process will commence once Wandr-E receives the payment before the cut-off period (if applicable) and that there are no delays from any parties involved.
For bank transfer to the following countries, delivery of funds will be available within 5 minutes: Hong Kong, India, Indonesia, South Korea, Philippines, and Thailand. For other countries it will be within 1 to 2 business days.
Please go to Marketplace > Remittance > Remittance History to confirm transfer status.
For full FAQ, please visit Wandr-E website.
Pay+Earn is a payment option available on AXS app which enables you to earn credit card points, miles or cashback* for every successful bill payment transaction when you use your preferred card.
Please note that 2.5% fee of the total payment amount is upfront. If a refund is requested due to user negligence, this Pay+Earn fee is non-refundable.
*Card issuing banks reserve the right to update eligible transactions for rewards issuance from time to time. AXS makes no warranties on points rewarded by banks, cardholders should check with card issuing bank for details.
To use Pay+Earn, you will need a Singapore-issued credit card (Mastercard or Visa) that is supported by its card issuer. Not all Singapore-issued credit cards are eligible, as support depends on issuer approval and card BIN range. Eligibility may vary even within the same bank.
Please check card eligibility in the app before proceeding to ensure your card is supported.
You can make payments to all services on AXS app except Credit Cards and Loans.
Using Pay+Earn is simple.
* the rewards earned is as per your credit card rewards programme.
Yes, any Singapore issued credit card (Mastercard/Visa) is accepted, excluding Citibank and HSBC cards.
Yes, the Pay+Earn fee will also be eligible for rewards computation.
The amount of points, miles or cashback you earn is based on the credit card you used to make the bill payment. Please check with your card-issuing bank on the rewards detail.
This is a payment mode that allow users to apply for loan(s) offered by the Bank(s) and to use the approved loan fund to make payment on AXS app.
Pay with Loans is currently only available on AXS app.
You may pay for any services with Pay with Loans (if this payment mode is available).
For the initial launch, DBS/POSB Personal Loan and DBS/POSB Balance Transfer are available. More loan products may be added in the future.
Eligibility is dependent on the requirements set out by the Bank for their individual loan product.
DBS/POSB Personal Loan
If you are a Singaporean, you are eligible without loan tenure restriction.
If you are a Foreigner, you are eligible but the loan tenure will be restricted to 12 or 24 months only.
DBS/POSB Balance Transfer
Everyone is eligible without loan tenure restriction.
At payment mode selection page,
If your loan application is not approved, please choose another payment mode to complete your payment.
If your loan application is approved but the payment is unsuccessful, the approved loan amount will remain in your deposit account and no deduction will be made. Please select another payment mode to complete your payment.
The loan amount you can apply for differs for each loan product.
DBS/POSB Personal Loan/ Balance Transfer
Minimum loan amount = S$500
Maximum loan amount = your eligible credit limit or S$199,900, whichever is lower
(loan amount must be in multiples of S$100)
Pay with Loans is available from 8am to 11:30pm daily except for the last day of the month, which is available from 8am to 8:30pm.
This service on AXS app allows you to make payment to any corporate organization for goods and services using their UEN or rental payments using UEN or NRIC/FIN. A service fee of 2.6% is applicable for each transaction, promotional service fee rate may apply from time to time. This service is provided and processed by Singapore E-Business Pte Ltd (SGeBIZ).
You may make payment to any corporate organization using their UEN, or rental payments using UEN or NRIC/FIN.
A processing time of 5 working days is required to complete payment.
The minimum payment amount is $300.00 and maximum payment amount is $9999.99.
Payments can be made using selected Singapore-issued Mastercard or Visa credit cards. Not all credit cards are supported, as eligibility depends on the card type and issuer approved BIN range. Support may vary even within the same bank.
Please check card eligibility in the app before proceeding.
Once the payment transaction is completed successfully, an eReceipt will be emailed to you and a payment notification will be emailed to the recipient email address entered during the transaction.
A payment notification will be emailed to the recipient email address entered during the transaction.
If the payment to recipient using UEN or NRIC/FIN failed, we will refund the total payment amount inclusive of service fee back to your Mastercard/Visa card used to complete payment.
You may request stop payment and refund within 24 hours after you have completed payment, please note a stop payment service fee of $5.00 applies. To request stop payment, please contact AXS customer service at 6560 2727 for assistance.
Operating Hours:
You are unable to request stop payment as your payment is processed for transfer to the recipient UEN or NRIC/FIN.
If the recipient UEN or NRIC/FIN is not valid, the payment will be rejected and refunded back to your Mastercard/Visa card.
If the recipient UEN or NRIC/FIN is valid, you will need to contact the recipient or your card issuing bank for refund assistance.
My Vault is a data storage feature available on AXS app which lets you store information and digital documents such as insurance policies, statements, warranties, subscriptions and more. All information stored will be saved in your local device memory, the data are not shared with AXS.
You will need to enable passcode (for older versions)/ Social Sign On (SSO) sign up to use My Vault.
You can access stored data and documents in one place within AXS app.
To start, go to “Account > My Vault” on AXS app, select the relevant folder and tap Add to start adding information and documents. Once information and documents are entered, tap Save to store information.
To add customized folder, select Add Folder and enter the folder name. You can now start adding information and documents in this new folder. Up to 3 customized folders may be added.
All saved information and documents are stored in your local device memory securely, the data are not shared with AXS.
My Vault information and documents will be deleted together with all payment information. AXS is unable to retrieve and restore My Vault data as it is stored in your local device memory and not shared with AXS.
The outcome depends on the type of document and your login method.
Self-Uploaded Documents
For both Passcode and SSO users, self-uploaded documents are stored locally on the device.
HLAS Documents
Passcode Users
Social Sign On (SSO) Users
File size is limited to maximum 10 MB, and also subjected to your local device storage space.
The acceptable file formats are all image file formats (eg. jpg, png) and PDF.
