GENERAL
1. How do I book a BBQ pit from NParks?
BBQ pits may be booked using the NParks BBQ pit booking module on AXS Station, AXS e-Station and AXS m-Station for the following parks:
- Changi Beach Park
- East Coast Park
- Labrador Nature Reserve
- Pasir Ris Park
- Sembawang Park
- West Coast Park
Users can download the AXS m-station app on the Google Play Store, Apple App Store or Huawei AppGallery.
2. I have booked a BBQ pit. What time am I allowed to use the BBQ pit from?
Applicants are permitted to use the designated BBQ pit from 12:00 pm to 10:30 pm on the day of their booking.
3. Can I transfer my BBQ pit permit?
BBQ pit permits are non-transferable. The BBQ pit applicant is responsible for the use of the BBQ pit during the validity period of the permit.
4. Can I use the shelter next to the BBQ pit that I booked?
Shelters are shared spaces that are for use by all visitors of the park. Hence, the shelters close to the BBQ pits are not part of the BBQ pit bookings. We encourage all park visitors to be considerate and to share all common spaces in the park.
5. How much does a BBQ pit cost?
The cost of booking a BBQ pit is between SGD$12 to SGD$20 daily depending on the location.
6. The lamp next to my BBQ pit is not working. What can I do?
Please call the NParks helpline at 1800-4717300. For other non-urgent feedback, please submit via NParks website (www.nparks.gov.sg/feedback) or the OneService Mobile App (www.oneservice.sg).
BOOKING
1. How many BBQ pits can I book in a single booking?
An individual can only book one BBQ pit. In addition, each individual can only hold one valid BBQ permit at each time.
2. Can I book BBQ pits from different parks in a single booking?
Each NRIC is limited to book only one BBQ pit regardless of the park’s location. Users can only make another BBQ pit booking once the current booking has expired.
3. Can I choose a specific available BBQ pit or area in my booking?
Users may select a specific BBQ pit during the booking.
4. Is there a time limit when I book my BBQ pit(s)?
Applicants will need to complete the booking and payment within 15 minutes from the time of pit selection.
5. . Can I get a refund of my BBQ pit booking fee if it rains on the day of my BBQ event?
As per the terms and conditions in the booking, all booking fees are non-refundable.
6. I have forgotten about my BBQ pit booking. Can I get a refund for an unused BBQ pit booking?
All booking fees are non-refundable.
7. Can I change my BBQ pit booking date or location?
Please be informed that change of location is not allowed. However, you are allowed a one-time change on the BBQ pit date stated on the permit, provided that:
- (i) The change is made 48hours before your BBQ pit date
(ii) The BBQ pit is available on the new proposed date
8. Can I cancel my BBQ pit booking?
Once a booking is confirmed, cancellations are not allowed. There will also be no refunds for users who decide not to utilise the BBQ pit after the booking.
9. I closed my window browser accidentally while making the booking. What should I do?
You may wish to wait for 15 minutes and try to submit the booking again. The pit selected previously may not be available immediately as it would be reserved for 15 minutes under the previous transaction.
PAYMENT AND REFUND
1. How do I pay for my mobile BBQ pit booking?
Payment can be accepted via the following modes:
AXS Station:
- ATM cards
- Diners Card
- Citibank Debit/Credit Cards
AXS e-Station:
- eNETS
- DBS PayLah!
- Any locally issued Mastercard/Visa
- DBS/POSB/Citibank/Diners/OCBC/UOB Credit Cards
- DBS/POSB/Citibank/OCBC/UOB Debit Cards
AXS m-Station:
- NETS Bank Card
- eNETS
- DBS PayLah!
- OCBC Digital
- Any locally issued Mastercard
- DBS/POSB/Citibank/Diners/OCBC/UOB/UnionPay Credit Cards
- DBS/POSB/Citibank/OCBC/UOB/UnionPay Debit Cards
- Pay+Earn
2. Is there any administrative charge for booking BBQ pits using the NParks BBQ Pit Booking Module on AXS channels?
There is no administrative charge for using NParks BBQ Pit Booking Module.
3. How do I know if my booking is successful?
Upon successful application through AXS e-Station (Online) or AXS m-Station (mobile), you will receive an acknowledgment email. The booking permit will then be sent to the registered email address 48 hours before the scheduled BBQ pit date.
For application via AXS Station, you will receive the physical print-out acknowledgement slip. Booking permit will be sent to the registered email address 48 hours before the scheduled BBQ pit date.
4. I made a booking but I did not receive any confirmation email.
Please check that your inbox is not full (if so, the confirmation email would be rejected). Do also check your spam or junk folder. Should you require further assistance, please contact AXS Hotline at 6560 2727 (8.30am to 6pm, daily), WhatsApp message us at 8102 6213 (6.00pm – 10.00pm, daily) or email cs@axs.com.sg.
5. Do I need to print out my BBQ pit booking permit to show to the park rangers?
Please bring along a printed version or an electronic version of the BBQ pit permit for verification purposes.
6. What should I do if I lose my BBQ pit booking permit?
You may proceed to reprint your BBQ Pit booking permit at any AXS Station. If you need assistance, you can also reach us through the following channels:
- AXS Hotline at 6560 2727 (8.30am to 6.00pm, daily)
- WhatsApp message us at 8102 6213 (6.00pm – 10.00pm, daily)
